Executive Housekeeper

§ Develops and implements strategies for housekeeping

§ Monitors status regularly and adjusts strategies as appropriate

§ Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals

§ Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate

§ Inspects rooms, public space and back-of-the house areas continually

§ Determines appropriate staffing levels for forecasted business and schedules employees accordingly

§ Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis

§ Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly

§ Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

§ Manages operation of (and/or outsourced relationship with) laundry

§ Monitors assigned departments with compliance to safety standards

§ Coordinates room availability with the Front Office Manager

Coordinates room maintenance with Chief Engineer

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees with on-going feedback

§ Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs other duties required to provide the service brand behavior and genuine hospitality

§ Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§ At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

§ Minimum three years in a supervisory or management housekeeping position required

§ High school diploma required, bachelor degree preferred

§ Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§ Ability to speak and read English

§ Strong mathematical skills

§ Strong organizational skills