Executive

Executive Export Shipping Bill Dispatch & E - way Bill activity Accountabilities BSCs Customer (Stakeholders / Gateway team ) Provide visibility and timely update to BSCs customers through MIS reports Support in E-way bill updating as per process Timely generation of trip sheet within given TAT Provide proactive updates for the transporter id in ewaybill portal where it is not updated Response to customer / Account manager and share documents as needed Clients Customer / End Customer Sharing Documents as mutually agreed Deliver best in class customer service by fulfilling each customer’s request as per guidelines Internal DHL Gate Ways Coordinate with gateway team for arranging Shipping Bill copies received from customs after Export Clearance Share the copies over e-mail to customers for them to claim their applicable exports benefits from Govt. of India Send it to customer in PDF as per agreed frequency and TAT Response to customer / Account manager and share documents as needed Coordination with Gateway teams, in case of discrepancies found in Automated process and resolve within TAT Track daily activities and report to stakeholders Seek information from Gateway as and when needed by any party involved Adhere on escalation matrix Skills Software skills (Word, Excel, PowerPoint etc. Communication skills (English), spoken and written Ability to listen and pay attention to details Customer-oriented with good interpersonal and communication skills Competences Competency segment ‘Business’ Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools. Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Competency segment ‘Leadership’ Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve DHL's capability to achieve the strategic vision. Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance. Competency segment ‘Personal’ Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results. Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information. Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.