Executive – Customer Success

4 years

1 - 3 Lacs

Posted:3 days ago| Platform: SimplyHired logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Executive – Customer Success

Department: PLM – Customer Success
Company: Bandhoo Solutions and Services Pvt. Ltd.
Location: Gurgaon, Haryana
Employment Type: Full-time, Permanent
Vacancy: 1
Experience Required: 2–4 Years
Salary Range: ₹15,000 – ₹25,000 per month

Role Overview

Bandhoo Solutions and Services Pvt. Ltd. is looking for a proactive and detail-oriented Executive – Customer Success to support clients during software implementation and post-go-live operations in the construction sector.

This role is ideal for candidates with 2–4 years of experience in procurement, site/project coordination, or construction-related roles, who are interested in transitioning into software implementation and customer success. Candidates with a Civil / Mechanical / Architecture background and an inclination towards technology are strongly encouraged to apply.

The role involves L1/L2 client support, coordination with internal teams, and assisting Key Account Managers (KAMs) in managing enterprise clients.

Key ResponsibilitiesCustomer & Software Support (L1/L2)

  • Handle client, user, and vendor tickets related to:
  • Software usage issues
  • General queries
  • Data entry and operational support
  • Ensure timely resolution of tickets by coordinating with internal product and tech teams

Key Account Support

  • Assist Key Account Managers in:
  • Client communication and follow-ups
  • Tracking daily tasks, tickets, and escalations
  • Preparing MIS reports, dashboards, and documentation
  • Support onboarding and training sessions for clients and vendors

Data & Reporting

  • Maintain accurate records using Excel and internal systems
  • Prepare reports related to usage, tickets, and client performance

Cross-functional Coordination

  • Work closely with product, engineering, and operations teams to resolve client issues efficiently

Eligibility & QualificationsEducational Qualification

  • BCA / MCA
  • BBA / MBA
  • BCom / MCom
  • OR BE / BTech in Civil Engineering, Mechanical Engineering, Architecture
  • Other equivalent qualifications with relevant experience

Experience

  • Minimum 2 years of experience in:
  • Procurement / Site Projects / Construction Operations OR
  • Customer support, ERP, Procure-to-Pay, or enterprise software tools
  • Strong hands-on experience with Excel (daily usage)

Required SkillsHard Skills

  • Advanced working knowledge of MS Excel
  • Exposure to ERP / Procure-to-Pay / Construction-tech software (preferred)
  • Basic understanding of construction procurement or site workflows (added advantage)

Soft Skills

  • High intent, hardworking, and solution-oriented
  • Self-motivated and dependable
  • Strong attention to detail
  • Excellent communication skills in English, Hindi, and local languages
  • Confident in handling clients after training and exposure

Benefits

  • Health Insurance
  • Provident Fund (PF)
  • Cell Phone Reimbursement
  • Commuter Assistance
  • Work from Home (as per role requirement)

Work Schedule

  • Day Shift
  • Work Location: In-person (Gurgaon, Haryana)

Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience working in procurement, site projects, or construction-related roles?
  • Have you worked with any ERP or enterprise software? If yes, which ones?

Education:

  • Bachelor's (Preferred)

Experience:

  • Procurement: 1 year (Preferred)
  • Customer support: 1 year (Preferred)
  • enterprise software tools: 1 year (Required)

Location:

  • Gurgaon, Haryana (Required)

Work Location: In person

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