Executive- Customer Service & Sales support

As an Executive in Customer Service and Sales Support within the Marketing & Sales department, your role involves interacting with customers to generate sales leads, understand their needs, and build trust through effective communication. You are responsible for providing accurate information to the marketing team, handling customer complaints, and ensuring timely resolutions. Additionally, you will maintain records of customer interactions, process accounts, and follow communication procedures. Key Responsibilities: - Generate sales leads and queries from target accounts - Identify decision makers and influencers in target accounts via telecall - Develop relationships with customers by pitching URBX international Logistics services - Negotiate rates with shipping lines/agents for export and import shipments - Handle pre-shipment and post-shipment documentation for key accounts - Coordinate with internal departments to meet customer requirements - Manage job costing and job locking processes Qualifications Required: - Minimum 2 years of experience in the freight forwarding industry - Proficiency in written and verbal English communication - Strong team player with the ability to collaborate effectively - Established contacts with shipping line marketing, documentation, operations, and vendors In this role, you will be working full-time on a permanent basis in day and morning shifts at the designated work location.,