Executive- Customer Service & Sales support

You will be responsible for generating sales leads, identifying and assessing customer needs, and developing relationships with customer accounts through effective communication. You will provide accurate information to the marketing force, handle customer complaints, and ensure timely resolution. Additionally, you will maintain records of customer interactions, process customer accounts, and follow communication procedures and policies. Your role will also involve identifying decision makers and influencers of target accounts via telecall, making contact with them to pitch URBX International Logistics services, and generating queries from target accounts. You will receive inquiries from the sales team, negotiate rates with shipping lines/agents for export and import, and handle pre-shipment documentation for key accounts. Furthermore, you will be responsible for confirming rates post-negotiation with consignees, co-loaders, shipping lines, and airlines, maintaining tracking schedules committed to clients, coordinating interdepartmentally for customer requirements, and handling post-shipment documentation for key accounts. Job costing and job locking will also be part of your responsibilities. To qualify for this role, you should have a minimum of 2 years of experience in the freight forwarding industry, possess good written and verbal English communication skills, be a team player, and have contacts within the shipping line industry (marketing, documentation, operations, vendors). This is a full-time, permanent position with day and morning shifts at the work location.,