Executive Customer Management

Job Description

Customer Communication: Key Responsibilities: Answer incoming phone calls and respond to customer inquiries professionally. Handle WhatsApp, Instagram, and other online message inquiries promptly and accurately. Provide detailed information about products, prices, availability, and ongoing promotions. Language Skills: Communicate fluently in English , Malayalam , and Hindi with customers. Understand customer needs and provide personalized support based on language preference. Lead Management & Follow-up: Maintain a database of leads and potential customers. Follow up on customer queries and ensure timely updates. Encourage customers to visit the boutique or place online orders. Sales Support: Assist in converting inquiries into sales by explaining product features and offers. Coordinate with the sales and floor teams for order confirmations and product availability. Customer Relationship Management: Build and maintain strong relationships with customers for repeat business. Collect feedback and escalate any serious complaints to the management team. Administrative Support: Maintain call records, update CRM systems (if applicable), and prepare simple daily reports. Assist with appointment bookings for in-store visits or virtual consultations. Requirements: Excellent spoken and written communication skills in English, Malayalam, and Hindi . Good telephone etiquette and a friendly, professional attitude. Basic knowledge of boutique fashion trends is an advantage. Familiarity with WhatsApp Business, Instagram messaging, and other online communication tools. Ability to multitask and manage time efficiently. Contact info: Address : 25/1947, Opp TPM Church, Plamood Charachira Road, Po, Kowdiar, Thiruvananthapuram, Kerala 695003 Phone : +91 85470 73169 Job Types: Full-time, Permanent Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi, English, Malayalam (Required) Work Location: In person