Executive Customer Care

• Retention of current business by ensuring good service.
• Fulfilment of SLAs (Service Leave Agreement) as agreed with the stakeholders (Insurance companies, brokers, corporate and individual customer) by coordinating with the backend operations team.
• Attending to stakeholders query in person/mails/over the calls and resolving it.
• Guiding and updating stakeholders in documentation and requisites to be followed in the process life cycle of the policy.
• Updating the stake holders if there are any deviation in the process and address the queries as and when required. •
• Building and maintaining relationships with the stakeholders by o Organizing proactive meetings and address issues well in hand.
• Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences customers.
• Understanding of customer and market scenario •
• Minimum of one year experience in handling CRM role will be preferred

Job Types: Full-time, Permanent

Pay: Up to ₹18,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 25/08/2025