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5 - 10 years

7 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities: - Develop and implement CRM strategies to enhance customer engagement and loyalty. - Manage and optimize the CRM database, ensuring data accuracy and integrity.- Analyze customer data and behavior to identify trends and insights for targeted marketing campaigns. - Collaborate with marketing, sales, and customer service teams to ensure a cohesive approach to customer interactions. - Design and execute customer segmentation strategies for personalized communication.- Monitor and report on CRM performance metrics, providing insights and recommendations for improvement. - Train and support team members on CRM tools and best practices. - Stay updated on CRM technologies and industry trends to leverage new opportunities. Qualifications:- Bachelor's degree in Marketing, Business Administration, or a related field. - 3+ years of experience in CRM management or a similar role. - Strong analytical skills and experience with data analysis tools. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a fast-paced environment. - Knowledge of digital marketing strategies and customer engagement tactics.

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