Executive, Chargebacks & Memberships

You will be responsible for running a membership error report daily to prioritize your workload. Assigning customers (trading partners) Classes of Trade using the class of trade schema (SOP) will be a key task. It is essential to verify that trading partner IDs being submitted are active by using DEA/HIN, etc websites. Additionally, you will need to verify trading partner eligibility for contracts by validating customer eligibility through various methods such as membership rosters, communication with customers/wholesalers, and downloads from customers" websites. Utilize the Advanced Membership Tool to upload customers when available and manually add/adjust members in Flex for Trading Partners not eligible for the AMM tool functionality. Adjusting/correcting eligibility dates on trading partners to align with invoice dates for chargeback lines is crucial, with a preference for using the start date on the membership list if provided. Activating eligibility sets to apply updates/changes made to trading partners will ensure the processing of chargeback lines for resolved membership errors. Providing backup coverage for the Membership Analyst and performing ad hoc membership maintenance and analysis as requested are also part of the role. To excel in this position, you should possess the following skills: - Analytical Skills: Ability to interpret and resolve membership errors, perform ad hoc analysis, and identify trends or discrepancies. - Attention to Detail: Ensuring accuracy in eligibility dates, trading partner IDs, and contract validation. - Technical Proficiency: Experience with tools like Advanced Membership Tool (AMM), Flex System, DEA/HIN databases, and comfort working with spreadsheets, databases, and possibly CRM or ERP systems. - Process-Oriented Thinking: Following SOPs for assigning Classes of Trade, understanding, and applying eligibility rules and schemas. - Communication Skills: Coordinating with customers, wholesalers, and internal teams, providing backup support, and documenting processes clearly. - Problem-Solving: Troubleshooting chargeback issues and membership discrepancies. - Time Management: Prioritizing daily workload based on error reports and ad hoc requests. As for qualifications, a Bachelor's degree in Business Administration, Healthcare Management, Data Analytics, or a related field is preferred but not always mandatory. Ideal candidates will have at least 3 years of experience in membership operations, contract administration, or chargeback analyst role, with experience in pharmaceutical, healthcare, or distribution industries being a plus. Certifications such as Lean Six Sigma for process improvement, data analysis or Excel certifications, and CRM or ERP system training (e.g., SAP, Salesforce) are optional but beneficial for the role.,