Executive

Position: Customer Support Agent (Voice & Non-Voice - Blended Process)

Location: Gurugram

Job Type: Full-time

Working condition: 6 days a week (5 days WFO & 1 day WFH)

Rotational Shifts: 9 AM -6 PM, 10 AM - 7 PM & 11 AM to 8 PM.

Freshers can apply too.

Job Summary:

Key Responsibilities: -

inbound and outbound calls

2. Provide accurate and timely resolutions to customer issues while maintaining a positive and professional attitude through the defined SOP.

3. Maintain the defined target for CSAT, AHT and FRT without impacting the customer experience.

4. Follow communication scripts, guidelines, and procedures to ensure consistency and quality. 5. Collaborate with team leaders to meet daily, weekly, and monthly targets.

Voice Process (Inbound/Outbound Calls)

1. Language Proficiency: - Fluency in spoken Hindi & English Neutral accent is preferred

2. Communication Skills: - Clear, confident, and polite verbal communication

3. Active listening and real-time problem-solving ability

Non-Voice Process (Chat, Email)

1. Typing & Writing Skills: - Good typing speed (usually 30 WPM with 90%+ accuracy)

2. Excellent written English (grammar, spelling, tone)

3. Communication Skills: - Clarity in written communication - Ability to comprehend and respond accurately

Required Qualifications: - Graduation is mandatory.

Preferred Attributes: - Ability to work in rotational shifts and weekends.