Event / Conference Services Manager

As a Conference Services Manager at OKANA Resort & Indoor WaterPark, you will play a vital role in client servicing, inter-departmental communication, and supporting the overall administrative responsibilities of the Catering & Convention Services department. Your primary responsibilities will include: - Analyzing requirements of functions and outlining available hotel facilities and services. - Conferring with guests and hotel department heads to plan details such as space requirements, time schedules, food service, and decor. - Communicating accurately to operations the details needed to satisfy the contract and client needs. - Assisting with menu planning with the culinary team based on customer budget and needs. - Managing the function book and adjusting space to ensure operational efficiency. - Following up on all turnovers within 24 hours via telephone and within 3 days with written correspondence. Qualifications Required: - High school diploma or equivalent. - Two years hotel/resort experience. - Strong computer skill set with Catering/Events database applications, Property Management Systems, and Microsoft Office programs. - Excellent customer-centric interpersonal and guest service resolution experience. - Pleasant and helpful personality. - Strong organizational and time management skills. - Ability to work under pressure and adjust to flexible schedules. About the Company: OKANA Resort & Indoor WaterPark is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. They offer competitive wages, a people-first culture, health insurance, retirement savings, growth opportunities, paid time off, a festive environment, and perks & discounts. Join OKANA Resort & Indoor WaterPark to shape your career in a supportive and collaborative work environment that encourages growth and fosters success.,