EV Customer Quality Engineer (Charger)

Role Overview

The job description is for an EV Customer Quality Engineer (Charger) based in Bangalore, Karnataka. ? The role involves managing customer quality processes, audits, warranty performance, and compliance with ISO 9001:2015, IATF 16949:2016, and Automotive/Non-Automotive CSR standards.

Responsibility

• Lead

  customer quality management

  : handle complaints, warranty issues, and audits
• Drive

  8D problem solving

  (5W+3Y, ICA, PCA) for every customer concern
• Conduct

  root cause analysis

  using Why?Why, Cause & Effect, Pareto, FTA
• Collaborate with cross?functional teams (CFT) to implement corrective actions
• Manage

  customer audits

  (system, process, site assessments) and ensure compliance
• Track and report

  quality KPIs

  (MOP, scorecards, warranty performance)
• Ensure adherence to

  ISO 9001:2015, IATF 16949:2016, and Automotive CSRs

Mandatory Qualification

• 4 to 6 years

  in customer quality engineering (automotive/EV preferred)
• Strong command of

  8D methodology, Six Sigma DMAIC, NTF analysis

• Hands?on experience with

  audit preparation, corrective action systems, and warranty management

• B.E. in

  Electrical/Electronics (or equivalent)

• Analytical mindset with ability to translate data into actionable improvements