Role Responsibilities: Lead end-to-end HR partnership for business units Manage employee lifecycle, including policy implementation and engagement Ensure legal compliance and risk mitigation in all HR processes Guide workforce planning, restructuring, and talent initiatives Key Deliverables: Strategic HR interventions aligned with business goals Compliance with labor laws and internal HR policies High-impact performance and succession planning frameworks Improved employee retention and organizational effectiveness

Role Responsibilities: Lead end-to-end HR partnership for business units Manage employee lifecycle, including policy implementation and engagement Ensure legal compliance and risk mitigation in all HR processes Guide workforce planning, restructuring, and talent initiatives Key Deliverables: Strategic HR interventions aligned with business goals Compliance with labor laws and internal HR policies High-impact performance and succession planning frameworks Improved employee retention and organizational effectiveness

Job description: Provide Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces. Operate within the programs service level agreements in order to solve customer issues and satisfy the requests. Drive all owned tickets towards closure with high customer satisfaction. Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with the Business Analysts, Project Managers and Deployment Coordinators. Handle user access management and data management (importation, update, migration etc.) requests. Troubleshoot Application and coordinate with multiple IT and business teams to solve the issues. Develop good knowledge on the supported application(/s) and keep up to date with the new features, enhancements, and bug fixes with each release by internal Application Development team. Co-ordinate with other L2 as well as L3 support members on logging bugs on the application by providing all the necessary steps to reproduce. Co-ordinate with Business Analysts on initial analysis on prospective change requests. Contribute to the knowledge base for easy management of frequently asked questions and repetitive service requests. Provide trainings to Super Users on demand basis to train on the application usage and participate in Webinars and Q&A sessions to build a strong Super User Community. Provide availability to work during a few planned weekends with new scope go-lives. Basic knowledge of troubleshooting related to IIS troubleshooting, event viewer logs from Windows server and an understanding of single sign on. Basic knowledge of Cloud concepts, preferably on Microsoft Azure. Basic understanding of Microsoft suite of applications like Outlook, Teams, SharePoint etc. Preferred Experience: 4 to 7 years of experience in application support or any related IT domain. Excellent analytical and problem-solving skills. Excellent verbal and written communication and interpersonal skills. Experience in ITIL framework to assist in day-to-day operations. Experience in working with cross functional teams spread across geographies. Experience in supporting Microsoft D365 CRM (on premise or online) is highly preferred. Experience or understanding of Customer Service applications involving email to case, phone to case, chat to case workflows is highly preferred Profile description: An ideal candidate would be someone who: communicates clearly and effectively in verbal as well as in written communications. has a strong sense of ownership and ability to follow tasks through to completion. works seamlessly within a team as well as manage individual tasks. is customer focused and goal orientated with a keen attention to detail. can explain topics in a clear and understandable manner to non-technical stakeholders.

EXPERIENCE REQUIRED: 1 to 2 years of experience Experience in digital marketing, preferably within the IT industry or at a digital/online marketing agency. Hands-on experience in executing and optimizing SEO and SEA strategies, including keyword research, content optimization, technical SEO, on-page/off-page SEO, and paid search campaigns (Google Ads, Bing Ads). Successfully managed and executed at least 10 SEO and SEA campaigns for enterprise-level B2B clients across various industries, achieving measurable results in traffic growth, lead generation, and ROI. Experience in collaborating with content creators to align SEO strategy with business objectives and improve landing page performance and conversion rates Skilled in managing SEA budgets, optimizing bidding strategies, and maximizing ad performance within allocated spend. JOB DESCRIPTION: Develop and implement effective SEO and SEA strategies to increase website traffic and search engine rankings. Conduct keyword research, competitor analysis, and performance audits to inform strategic direction. Optimize website content, landing pages, and other digital assets to align with best SEO practices. Plan, execute, and optimize Search Engine Advertising (SEA) campaigns, including Google Ads and Bing Ads Conduct keyword research and bidding strategies to maximize ad visibility and click-through rates. Collaborate with content creators, developers, and regional marketing teams to ensure SEO best practices are integrated across all digital channels. Monitor and analyze SEO and SEA performance metrics using tools such as Google Analytics, Google Search Console, and SEMrush Stay current with industry trends, algorithm updates, and emerging SEO/SEA techniques. Provide regular reporting on KPIs, insights, and recommendations for continuous improvement. TECHNICAL SKILLS REQUIRED: Proven track record of developing and implementing successful organic and paid search strategies that led to measurable improvements in rankings, traffic, and conversions Hands-on experience managing Google Ads and Bing Ads campaigns Proficiency in creation and execution of on page / off page strategies Experience conducting SEO audits and presenting actionable insights Demonstrated success with SEO for multilingual or multi-regional websites Experience working with Umbraco CMS platforms Strong familiarity with web analytics and reporting tools Google Analytics 4, Looker Studio, Google Search Console, and tag management via Google Tag Advanced knowledge of popular keyword monitoring/ promotion tools, such as Keyword Planner and SEMrush Experience in execution of successful link popularity campaigns Proven track record of online campaign management and reporting Demonstrated skills in Social Media Optimization for multiple categories in an enterprise scale environment. Hands on experience on HTML, CSS and JavaScript. Demonstrated expertise in article writing and submission, Blog Posting, Forum Posting, Social Bookmarking, Directory Submission, RSS Submission Experience in writing and editing on Content Management Systems is desirable Expert proficiency in MS office products particularly MS Excel. VBScript and .NET is a plus PERSONAL SKILLS: Proven experience working in cross-functional and cross-cultural environments, including global marketing teams and regional CMS editors. Excellent analytical and organizational abilities, with a keen attention to detail. Strong collaboration, partnership development, and relationship-building skills. Demonstrated ability to manage multiple projects and tasks simultaneously and drive them to successful completion. Effective under pressure, with a proactive approach to identifying ambiguity and driving toward clarity. Comfortable operating in complex international settings with diverse stakeholders. Proficient in international communication using a range of technologies including shared documents, forums, phone, chat, and email. Exceptional interpersonal and communication skills, with the ability to engage effectively across various teams and levels Methodology skills AGILE Development (Scrum)

Job description: Responsibilities: The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area. As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate. Participation in a team 245 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed. This is not an L2 support position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment. While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus. Years of exp: 5 to 8 Must Have: 5-8 years experience in Application Support ITIL framework knowledge Strong in Unix/Linux, Java fundamentals Working experience with Cloud (preferably Microsoft Azure) Good oral and written communication skills Willingness to learn and perform in a small team Technical Skills Experience in message oriented Middleware like Active MQ or MSMQ would be an added advantage Knowledge of DevOps framework Performance monitoring on Solarwinds, Reporting tools, Service Now, Graphana reporting Knowledge on Version control tools like GIT Hub Shell scripting Application/Domain: Middleware technologies

Roles & Responsibilities: Review of TRF and sample (Applicant, billing to, mandatory information, test requested, sample uniformity and sufficiency etc) and ensure TRF and samples are ready for log-in with proper clarification Ensure all the inward samples are tracked properly and registered timely. Follow up for the hold samples/reports and clear it as soon as possible. (Such as payment hold, additional sample/information or any other matter). Preparation of summary as per the operation/client need (As assigned by reporting manager). Respond to customer query in a timely manner and solve their queries by coordinating with respective team. No customer dissatisfaction due the laps from CS person. Customer must be comfortable in talking to the CS person at any time. Thorough understanding of client program and process. Guide relevant log-in team to ensure accuracy in sample log-in, proforma invoice. Handle customer complaints in coordination with Program Manager, QA, or relevant team. Ensure all the relevant information and knowledge are documented properly through your reporting manager/QA. Tracking daily sample flow (from inward to dispatch) and monitor TAT. Maintain customer list and regular/periodic interaction with customer (at least once in a month for each customer). NPS: At least 8 customers feedback shall be taken per each CS person per month. Any customer’s concern to be addressed constructively and meet their expectations. Teamwork, Integrity, creativity and change. Take new responsibility as per company’s requirement. Take additional responsibility in absence of other team members Requirement: Diploma/Bachelor/mater degree in textile/leather & footwear. Minimum 5 years of experience in testing lab Excellent communication and professional attitude. Possess teamwork and target oriented. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Preferred) Experience: Customer service: 3 years (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person

Roles & Responsibilities: Plan, organize and control the day to day operation of the section. Verify the validity of test apparatus, analysis result and records of analysis. To plan, understand and complete the allocated work within the stipulated time with accuracy and precision strictly as per relevant SOPs/ test methods in coordination with respective Section In charge/Laboratory Manager. Ensure the performance of equipment / instrument before going to use it. If he/she feels any SOP needs to be changed, this is his/her duty to bring this to the notice of Section In charge/ Laboratory Manager. Maintain the intermediate check, replicate testing, retesting records. Assist to Section In-charge/Quality Manager/Laboratory Manager in maintaining the Quality Manual. In absence of Section In-charge, entertain the queries and ensure that work is complete within the stipulated time frame. Requirement: Qualification diploma/bachelor/master in leather technology/leather & footwear. Minimum 2 years of experience in relevant role. In-dept knowledge of testing & releted domain. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Preferred) Experience: Lab Technician: 2 years (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person

Roles & Responsibilities: Review of TRF and sample (Applicant, billing to, mandatory information, test requested, sample uniformity and sufficiency etc) and ensure TRF and samples are ready for log-in with proper clarification Ensure all the inward samples are tracked properly and registered timely. Follow up for the hold samples/reports and clear it as soon as possible. (Such as payment hold, additional sample/information or any other matter). Preparation of summary as per the operation/client need (As assigned by reporting manager). Respond to customer query in a timely manner and solve their queries by coordinating with respective team. No customer dissatisfaction due the laps from CS person. Customer must be comfortable in talking to the CS person at any time. Thorough understanding of client program and process. Guide relevant log-in team to ensure accuracy in sample log-in, proforma invoice. Handle customer complaints in coordination with Program Manager, QA, or relevant team. Ensure all the relevant information and knowledge are documented properly through your reporting manager/QA. Tracking daily sample flow (from inward to dispatch) and monitor TAT. Maintain customer list and regular/periodic interaction with customer (at least once in a month for each customer). NPS: At least 8 customers feedback shall be taken per each CS person per month. Any customer’s concern to be addressed constructively and meet their expectations. Teamwork, Integrity, creativity and change. Take new responsibility as per company’s requirement. Take additional responsibility in absence of other team members Requirement: Diploma/Bachelor/mater degree in textile/leather & footwear. Minimum 5 years of experience in testing lab Excellent communication and professional attitude. Possess teamwork and target oriented. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Preferred) Experience: Customer service: 3 years (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person

Roles & Responsibilities: Plan, organize and control the day to day operation of the section. Verify the validity of test apparatus, analysis result and records of analysis. To plan, understand and complete the allocated work within the stipulated time with accuracy and precision strictly as per relevant SOPs/ test methods in coordination with respective Section In charge/Laboratory Manager. Ensure the performance of equipment / instrument before going to use it. If he/she feels any SOP needs to be changed, this is his/her duty to bring this to the notice of Section In charge/ Laboratory Manager. Maintain the intermediate check, replicate testing, retesting records. Assist to Section In-charge/Quality Manager/Laboratory Manager in maintaining the Quality Manual. In absence of Section In-charge, entertain the queries and ensure that work is complete within the stipulated time frame. Requirement: Qualification diploma/bachelor/master in leather technology/leather & footwear. Minimum 2 years of experience in relevant role. In-dept knowledge of testing & releted domain. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Preferred) Experience: Lab Technician: 2 years (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person

About Eurofins: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a network of over 1,000 independent companies in 54 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. In FY 2021, Eurofins achieved a record revenue of over EUR 6.7 billion. Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services. The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers. Job Description Role: Support Engineer Department: Information Technology Levels: II Status: Full Time/Exempt Location: Corporate Manages Others: No Basic Function and Scope of Responsibility: The Support Engineer role is primarily responsible to provide a single point of contact for end users to receive support within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user equipment to ensure optimal performance. The person will also provide frontline help desk coverage (in person, by telephone, or via email), requiring problem analysis, technical assistance, and training of associates for various information systems. Essential Job Duties: Level I - Minimum Answer help desk tickets and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues. Provide the first level of support for all technical issues. Provide triage service for all incidents, including first response, information gathering, and routing incidents to appropriate teams. Provide desktop support for incidents that cannot be resolved remotely. Maintain complete, timely, and accurate records of support in the ticketing system, including knowledge base updates to assist others in resolving similar tickets. Assist employees with general administrative needs relating to passwords, application access, local backups/restores, forms, and policies. Educate end users on operating systems and software applications and how to use the phone system effectively. Set up computer, equipment, phone, email, voicemail, and security for new users. Make any changes or deletions for employee moves or terminations. Participate in training new employees at new hire orientations. Manage user accounts and permissions. Maintain IT inventory list and licensing agreement information to ensure we remain in compliance. Contact appropriate maintenance, technical support, or programming personnel for hardware or software failures and escalate issues when needed. Install, upgrade, and maintain updates to software applications. Maintain daily tape backup and off-site tape storage. Maintain change control log for all computers. Represent the department and the organization favorably and in accordance with established Company standards and associate attributes at all times Other duties as assigned by management Level II – Fully meets the responsibilities of Level I plus the following: Installs, configures, and maintains personal computers and workstations. Serve as primary contact for administration activities and responsibilities for desktop computers, printers, phones, smartphones, software deployment, antivirus management, security and patches as well as additional technologies inclusive of both hardware and software. Maintain complete, timely and accurate record of administration. Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received. Provides instruction and training to end users in operating systems, software applications, the telephone system, building security and manages card access. Set up computer, equipment, phone, email, voicemail, and security for new users, also make any changes or deletions for associate moves or terminations. Install, upgrade and maintain updates to software applications. Maintain change control log for all computers. Write and maintain knowledge-base articles and user documentation. Essential Knowledge, Skills and Abilities: Level I – Minimum High School Diploma or Equivalent required; Associate’s Degree preferred. A+ Certification, Network + Certification, Microsoft Certifications, ITIL or related training preferred but not required. Minimum of 1-3 years of experience general Help Desk/Desktop experience in an enterprise environment. Minimum of 1-3 years of experience with Windows desktop operating systems and Microsoft Office. Ability to identify and resolve computer system malfunctions and operational problems. Ability to perform complex tasks and to prioritize multiple projects. Practical knowledge of PC Operating Systems, printing to local and network printers, Exchange email, PC/Printer Hardware, and remote access. Working knowledge of OS image creation and deployment concepts and best practices. Working knowledge of laptop/desktop hardware. Experience with anti-virus and content filtering tools. Experience/basic understanding of Active Directory, networks and network cabling. Experience configuring mobile devices such as tablets and phones and WIFI connections. Strong attention to detail, the ability to multi-task and work in fast-paced environment. Experience working with service desk or help desk ticketing system(s). Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Aptitude to quickly learn and apply new systems, processes and applications with the ability to understand relationships and consequences. Ability to read & interpret documents i.e., internal SOPs, operating/maintenance instructions, and procedure manuals. Ability to evaluate new tools and technologies in terms of ease of use, security, and supportability. Goal-oriented, with excellent time management and organizational skills. Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization. Ability to keep sensitive information confidential. Experience in lab or similar regulated or controlled environment. Level II - Fully meets the qualifications of Level I plus the following: Minimum of 3-7 years of experience general Desktop Technician /Help Desk experience in an enterprise environment. Minimum of 3-7 years of experience with Windows desktop operating systems. Minimum of 3-7 years of experience with Microsoft Office 365. Ability to develop migration plans and upgrade strategies. Ability to develop and manage to a project plan. Experience coordinating with 3rd party software/hardware vendors. Additional Information Personal Skills: Excellent analytical and problem-solving skills Excellent verbal/written communication skills. Fluent in English Scrum values: Commitment, Focus, Collaboration, Openness, Respect, Courage PREFERED CANDIDATES: The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other bachelor’s degree with the right experience Will be an added advantage if worked on Laboratory related applications PERFORMANCE APPRAISAL CRITERIA : Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews, and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, docum

About Eurofins – the global leader in bio-analysis Eurofins is Testing for Life. The Eurofins network of companies believes that it is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. With over 62,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products. Eurofins companies’ broad range of services are important for the health and safety of people and our planet. The ongoing investment to become fully digital and maintain the best network of state-of-the-art laboratories and equipment supports our objective to provide our customers with high-quality services, innovative solutions and accurate results in the best possible turnaround time (TAT). Eurofins companies are well positioned to support clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities as well as the evolving requirements of healthcare practitioners around the world. Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions. Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP). Job Description POSITION TITLE: Site Leader REPORTING TO: Regional IT Director, AMEA and Global IT Delivery Centre Director WORKING LOCATION: Indore or Coimbatore We are currently hiring a Site Leader who will be responsible for setting up and managing the daily operations of IT Delivery Centre in Indore or Coimbatore, overseeing the growth of this new facility in alignment with regional & group leadership, company goals, policies, and culture. This role requires a strategic thinker and strong people manager who can lead cross-functional teams, drive operational excellence, and foster a high-performance environment. Key Responsibilities: IT Delivery Centre Leadership. Setup an IT Delivery centre, primarily catering to s/w development, maintenance and IT support operations in accordance with group IT Delivery centre guidance Serve as the senior-most representative at the site, fostering a positive culture aligned with company values. Collaborate with regional and global leadership in a matrix organization to implement corporate initiatives and ensure timely compliances with group expectations. Drive operational efficiencies through process improvements, effective resource management, implementation of relevant & specific site policies in alignment with group leadership and local regulations. Oversee site performance metrics, including SLAs, KPIs, Hiring pipelines, attritions, and employee engagement etc. Serve as the highest point of contact for any site level decisions, and escalations related to financials, operations, technology, and people. Build and maintain relationships with local vendors, partners, and community organizations for the growth of site (i.e. local IT Delivery centre). Plan, forecast, present annual budgets related to site operations, managing and implementing the annual operating plan as per the approved site budget and in coordination with group IT Controlling teams. Ensure data privacy and site compliances in accordance with local laws, safety regulations, and group IT security policies. Operational Leadership Define, structure, lead and take operational accountability of service offerings. Oversee daily operations of delivery functions, including resource planning, service delivery, and client satisfaction. Ensure effective governance, SLA/KPI adherence, and continuous improvement in delivery processes. Foster a high-performance culture driven by innovation, agility, accountability, and excellence. Pro-active in cost optimizations to ensure the maximum value for a pre-agreed service level. Develop, Implement and manage internal service contracts, service availabilities and related results. Enable and implement relevant reporting systems to publish relevant KPIs & updates to the customers and stakeholders. Qualifications: Bachelor’s degree in information technology, Business Administration, or related field; master’s degree preferred. Minimum of 15 to 20 years of experience in IT Delivery centre operations, facilities management, or people leadership. Hands on experience in setting up and managing IT Delivery centre in Indore or Coimbatore in the last 5 years. Proven leadership experience managing cross-functional teams and large-scale technology initiatives. Excellent interpersonal, communication, and conflict resolution skills. Strong analytical and problem-solving abilities. Knowledge of IT s/w development, maintenance & support operations, IT Infrastructure and IT security practices. Experience in managing multi-cultural and geographically distributed teams is a plus. Preferred Skills: Someone with hands on experience in setting up and managing operations of IT Delivery centre in Tier-II locations (i.e., Indore and/or Coimbatore in particular). An analytical mindset who identifies new improvement opportunity in his/her ongoing scope and responsibilities. Project Management skills and preferably with PMP or Prince2 certifications Sound knowledge of ITIL framework Experienced in leading Agile or Lean environments Proficiency in collaboration tools (e.g., Microsoft 0365 suite, MS Teams, Slack, Jira, Confluence etc.) Hands on experience in Annual budget planning and delivering within the agreed budget Travel: Occasional domestic/international travel required