EUC Transformation Lead

How you will contribute

You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in :

• Managing staff and line responsibilities
• Managing large-scale software and application services
• Service delivery, support and excellence
• Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
• General technical background
• Understanding of integration and how different applications talk to each other
• Process and service orientation
• Business processes

An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments.

Role & Responsibilities

• Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals.
• Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions.
• Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives.
• Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations.
• Integrate and optimize existing digital solutions for robust performance.
• Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions.
• Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments.
• Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements.
• Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services.
• Define and track KPI for EUC transformations and End User satisfaction.
• Develop insightful dashboards and reports to communicate progress and results effectively.
• Develop and implement change management plans to support the successful adoption of new technologies and processes.
• Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements.
• Collaborate with cross-functional teams globally to drive transformation initiatives.
• Manage stakeholder expectations through effective communication and advanced presentation skills.
• Promote a culture of change readiness and continuous improvement.
• Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity.
• Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives.
• Apply the project management methodologies, tools, and best practices for the EUC transformation projects.
• Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders.
• Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment.
• Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards.

Qualifications

• Bachelors degree in computer science, information systems, or related field.
• At least 10 years of experience in Digital Workplace management and support.
• At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain.
• Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc
• Sound knowledge in Service Now, Azure AD, Nexthink.
• Proved track record in managing complex transformation projects, preferably in large enterprises.
• Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
• Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget.
• Knowledge of ITIL framework and experience in service management.
• Proficient in process mapping, optimization software, and automation tools (eg, RPA).
• Strong understanding of data analytics and visualization tools.
• Good analytical thinking.
• Familiarity with global business operations and standards.