ETLI Inbound Customer Service, BPO Call Center

Credicus Business Services

0 - 5 years

4 - 7 Lacs

thane maharashtra india

Posted:19 hours ago| Platform: Foundit logo

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Skills Required

etli systems crm customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Answer Inbound Calls
: Handle incoming customer queries related to
ETLI services
(electronic tolls, transportation, payments, etc.)
Customer Assistance
: Provide accurate and timely information to customers about toll services, payment methods, and account issues
Issue Resolution
: Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies
Service Recommendations
: Offer relevant services, plans, or upgrades to customers based on their needs
Data Management
: Update customer details, record interactions, and log case details in CRM systems
Customer Retention
: Ensure customer satisfaction by resolving complaints and providing excellent service
Meet KPIs
: Consistently meet service level targets and performance metrics, such as
call resolution time
,
customer satisfaction
, and
first call resolution (FCR)

Eligibility Criteria

Minimum Qualification
: 12th Pass (HSC) or higher
Experience
: Fresher or experienced candidates welcome
Languages
: Proficiency in
Hindi
and
English
(additional regional languages like
Marathi
is a plus)

Skills

Strong communication and problem-solving skills
Ability to handle customer inquiries in a polite and professional manner
Basic knowledge of
ETLI systems
(training will be provided)
Customer-oriented and target-driven
Basic computer skills (CRM, MS Office)

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