ETLI Inbound Customer Service, BPO Call Center Credicus Business Services

0.0 - 5.0 years

4 - 7 Lacs

thane, maharashtra, india

On-site

Key Responsibilities : Answer Inbound Calls : Handle incoming customer queries related to ETLI services (electronic tolls, transportation, payments, etc.) Customer Assistance : Provide accurate and timely information to customers about toll services, payment methods, and account issues Issue Resolution : Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies Service Recommendations : Offer relevant services, plans, or upgrades to customers based on their needs Data Management : Update customer details, record interactions, and log case details in CRM systems Customer Retention : Ensure customer satisfaction by resolving complaints and providing excellent service Meet KPIs : Consistently meet service level targets and performance metrics, such as call resolution time , customer satisfaction , and first call resolution (FCR) Eligibility Criteria : Minimum Qualification : 12th Pass (HSC) or higher Experience : Fresher or experienced candidates welcome Languages : Proficiency in Hindi and English (additional regional languages like Marathi is a plus) Skills : Strong communication and problem-solving skills Ability to handle customer inquiries in a polite and professional manner Basic knowledge of ETLI systems (training will be provided) Customer-oriented and target-driven Basic computer skills (CRM, MS Office)

Posted 1 day ago

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