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ERP Software Online Support Executive

ERP Software Online Support Executive

Fraxinus It Solutions

0 - 3 years

|

1 - 4 Lacs

Posted:2 days ago| Platform:

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Skills Required

training erp erp training customer service online support executive customer service executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

. Roles Responsibilities

Be able to understand nature of client issues and resolve them in timely and efficient manner. Responsible for resolving client issues via Phone and Live Chat, Email and Remote software.
Self motivated and be team player.
Maintain policies and procedures when working with clients and provide appropriate information.
Collaborate with team members on knowledge transfer, procedures and standards.
Maintain accurate records of daily communications and issues resolved.

Requirements
Strong verbal and written communication skills in English. Good computer knowledge. Self motivated and a team player. Excellent attendance and punctuality. Excellent customer service skills.

Candidates with Bachelor in Computer Engineering will be given priority.
Female will be preferred first.

Experience : 0 to 3 years
Qualification : MCA / B.E. / B.Tech / MscIT

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