ERP Software Online Support Executive

As an ERP Software Online Support Executive, your role involves being the first point of contact for the company, providing comprehensive support via Phone, Email, and Live Chat. You will be responsible for installing, training, and implementing the product on various customer machines using remote access software. Additionally, you should be prepared for travel to conduct demos and provide post-sale support. **Key Responsibilities:** - Understand the nature of client issues and resolve them in a timely and efficient manner. - Resolve client issues through Phone, Live Chat, Email, and Remote software. - Be self-motivated and a team player. - Maintain policies and procedures while working with clients and provide them with appropriate information. - Collaborate with team members for knowledge transfer, procedures, and standards. - Keep accurate records of daily communications and resolved issues. **Qualifications Required:** - Strong verbal and written communication skills in English. - Good computer knowledge. - Self-motivated and a team player. - Excellent attendance and punctuality. - Excellent customer service skills. - Candidates with a Bachelor's degree in Computer Engineering will be given priority. - Female candidates will be preferred. In addition to the above requirements, the ideal candidate for this role should have 0 to 3 years of experience and hold a qualification such as MCA, B.E., B.Tech, or MscIT.,