Enterprise Solutions Engineer

5 - 10 years

20 - 25 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Note: Please share the updated resume at sachin.shah@cielotalent.com

Job Title: Enterprise Solutions Engineer

The Enterprise Solutions Engineer is responsible for empowering teams through the adoption, optimization, and support of advanced enterprise platforms and AI-driven tools. This position will facilitate the deployment and integration of key technologies, enhance business intelligence capabilities, drive process automation, deliver outstanding end-user support, and ensure effective asset management.

Key Responsibilities

AI Adoption

  • Lead the assessment, piloting, and implementation of

    AI tools

    such as Glean, Cursor, and Fellow.ai across the enterprise.
  • Identify and document business cases for AI integration and collaborate with stakeholders to drive measurable adoption.
  • Establish best practices, workflows, and compliance procedures for AI usage.

Enterprise Data Management

  • Design, manage, and optimize dataflows in

    Power BI

    and

    Python

    to fulfill reporting and analytics requirements.
  • Create and support interactive dashboards and reports, translating business objectives into actionable insights.
  • Maintain

    data integrity, security, and accessibility

    throughout reporting platforms.

End User Support & Systems Administration

  • Serve as a primary contact for end-user support on enterprise platforms, including

    Atlassian products, Zendesk, and Glean

    .
  • Administer these platforms, handling provisioning, configuration, and troubleshooting tasks.
  • Develop and deliver documentation, training, and knowledge base resources to enhance the end user experience.

Process Automation & Systems Integration

  • Automate business processes within

    Jira Service Management

    to streamline workflows and reduce manual effort.
  • Integrate enterprise systems and platforms using

    Power Automate

    and other middleware, ensuring consistent and reliable operations.
  • Partner with cross-functional teams to identify and deliver process improvements through automation and integration.

Asset Management

  • Support and optimize asset management practices using

    Jira Assets.

  • Maintain accurate

    inventories of hardware and software

    , adhering to compliance and lifecycle management standards.
  • Contribute to ongoing development and enforcement of asset management policies and reporting.

Qualifications

  • Proven hands-on experience in enterprise platforms such as

    Atlassian products, Zendesk, Power BI, and AI tool implementation (e.g., Glean, Cursor, Fellow.ai).

  • Competence in

    data modeling, ETL,

    and report/dashboard development (

    Power BI, Python

    ).
  • Demonstrated ability to automate and integrate systems and business processes (

    Jira Service Management, Power Automate

    ).
  • Experience supporting asset management solutions (

    Jira Assets

    ).
  • Strong problem-solving, troubleshooting, and communication skills.
  • Ability to create user-focused documentation and facilitate end user training.
  • Capacity to work independently and collaborate with cross-functional teams.

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