Enterprise App Admin II

As a Salesforce CPQ & NPI Specialist at Five9, you will play a crucial role in driving the end-to-end New Product Introduction (NPI) process within Salesforce and Salesforce CPQ. Your responsibilities will include: - Owning and leading the NPI process to ensure timely and accurate setup of new products, pricing, and related rules - Collaborating with GTM, SalesOps, and Legal teams to gather requirements, define product and pricing structures, and ensure compliance with business and legal standards - Configuring and maintaining product catalogs, pricing rules, bundles, and guided selling flows in Salesforce CPQ - Managing and implementing changes to DocuSign CLM exhibits and agreements for new product launches - Documenting, tracking, and communicating all NPI activities to relevant stakeholders - Serving as the subject matter expert for Salesforce CPQ and NPI processes, providing guidance and best practices to cross-functional teams - Troubleshooting and resolving issues related to product setup, pricing, and CLM integrations - Supporting ongoing process improvements and automation initiatives to streamline NPI and CPQ operations - Maintaining data integrity and compliance across Salesforce, CPQ, and CLM systems Key Requirements: - Minimum 5 years of hands-on experience with Salesforce, with at least 3 years specializing in Salesforce CPQ and NPI processes - Salesforce Administrator and Salesforce CPQ certifications are required - Experience with DocuSign CLM; DocuSign CLM certification preferred but not required - Demonstrated experience working with GTM, SalesOps, and Legal teams on product and pricing initiatives - Strong understanding of product lifecycle management, pricing strategies, and contract lifecycle management - Excellent analytical, problem-solving, and communication skills - Ability to manage multiple priorities in a fast-paced environment - Must reside in Chennai, India and be willing to work during U.S. Pacific Time hours Why You'll Love This Role: - You will be at the forefront of product launches, directly impacting the go-to-market strategy and revenue generation - This role provides a unique opportunity to blend technical expertise with strategic business initiatives - You will work closely with diverse teams across the organization, including GTM, Sales Operations, and Legal - If you thrive in a fast-paced environment and enjoy solving complex problems, this role offers significant impact and growth potential Five9 is committed to diversity and creating a team that reflects a variety of backgrounds, perspectives, and skills. Join us in our mission to bring joy to customer experience and be part of a team that celebrates inclusivity and innovation.,