Engineering Response Lead Engineer

Hewlett Packard Enterprise

5 - 10 years

9 - 10 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

product management cloud computing c++ linux development manager wan voip lan virtualization auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be called for engineering assistance by the highest level of services teams to investigate, debug and resolve complex technical issues.
In investigating the technical issues, you will audit the overall architecture, deployment and configuration best practices in the SASE setup. You will troubleshoot customer environments to triage the issue and determine the root cause.
By maintaining deep technical understanding of Silver Peak and other related HPE product features you will be owning the technical relationship with the Services and account team to deliver timely engineering response on critical technical issues.
You will provide prompt feedback to customer issues and help engineering management maintain high service level objectives with services team.
You will isolate customer issues and work with respective engineering SMEs to root cause and resolve product related issues through immediate workarounds and proper software fixes as required.
You will document reoccurring issues to help Services team identify issues efficiently.
You will aid Product Management by providing feedback on improving debug features on the SASE product family.

What you need to bring:

Education and Experience Required:

Bachelors or Masters degree in Computer Science, Information Systems, or equivalent.
Typically 5+ years experience.

Knowledge and Skills:

Experience in LAN, WAN, cloud technologies, Linux, virtualization, scripting, and security. Python, C, C++, Javascript
Deep knowledge of routing, switching and security architecture and protocols.
Expert level experience and understanding of protocols involved in networking, security and internet like - BGP, OSPF, EAPoL, ARP, VLAN, DHCP, VRRP, subnetting, ACL, routing, VRF, DNS, TCP, UDP, HTTP, IKE, IPSEC, HTTPS, proxies, load balancing, VoIP, SNMP, REST, JSON
Experience working with cloud platforms such as AWS, Azure, GCP and understanding vendor specific cloud computing techniques like Transit Gateway, VPC, Azure virtual WAN, Direct Connect.
Experience in designing and architecting secure, resilient networks.
Knowledge of security and vulnerability practices.
Expertise in performance related tuning and deep packet level debugging.
Highly organized and effective communicator who can explain complex technical issues and participate in technical discussions.

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