Engineering Response Lead Engineer

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the Intelligent Edgeand creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine whatnext for you.

Job Family Definition:

Analyze , investigate, debug, recreate issues, test software patches, conduct design and security architecturereview, write programming scripts and documents, deliver training, and run Critical Accounts Program. Interacts with developers, product managers and customers to define product requirements and solutions.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

What youll do:

Responsibilities:

• You will be called for engineering assistance by the highest level of services teams to investigate, debug and resolve complex technical issues.

• In investigating the technical issues, you will audit the overall architecture, deployment and configuration best practices in the SASE setup. You will troubleshoot customer environments to triage the issue and determine the root cause.

• By maintaining deep technical understanding of Silver Peak and other related HPE product features you will be owning the technical relationship with the Services and account team to deliver timely engineering response on critical technical issues.

• You will provide prompt feedback to customer issues and help engineering management maintain high service level objectives with services team.

• You will isolate customer issues and work with respective engineering SMEs to root cause and resolve product related issues through immediate workarounds and proper software fixes as required.

• You will document reoccurring issues to help Services team identify issues efficiently.

• You will aid Product Management by providing feedback on improving debug features on the SASE product family.

What you need to bring:

Education and Experience Required:

• Bachelors or Masters degree in Computer Science, Information Systems, or equivalent.
• Typically 10+ years experience.

Knowledge and Skills:

• Experience in LAN, WAN, cloud technologies, Linux, virtualization, scripting, and security.Python, C, C++
• Deep knowledge of routing, switching and security architecture and protocols.
• Expert level experience and understanding of protocols involved in networking, security and internet like - BGP, OSPF, EAPoL, ARP, VLAN, DHCP, VRRP, subnetting, ACL, routing, VRF, DNS, TCP, UDP, HTTP, IKE, IPSEC, HTTPS, proxies, load balancing, VoIP, SNMP, REST, JSON
• Experience working with cloud platforms such as AWS, Azure, GCP and understanding vendor specific cloud computing techniques like Transit Gateway, VPC, Azure virtual WAN, Direct Connect.
• Experience in designing and architecting secure, resilient networks.
• Knowledge of security and vulnerability practices.
• Expertise in performance related tuning and deep packet level debugging.
• Highly organized and effective communicator who can explain complex technical issues and participate in technical discussions.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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