Engineering Program Manager

What you need to know about the role

The role is key to managing complex cross functional programs. You will work with product team, engineering team, engineers, and executives to deliver on high impact programs.

Meet our team

Your way to impact

Manages project schedules, budgets, and vendors while working with cross-functional engineering teams to bring a concept through the development lifecycle and driving software efforts using Agile software development principles. Delivers projects on time with attention to quality, closely collaborating with various cross-functional engineering and design teams, vendors, and contractors. Manages program through the program life cycle including program planning activities such as schedule development and tracking, resource allocation, gathering requirements and ensuring requirements gaps are identified and resolved, risk assessment and mitigation plans. Manages cross functional meetings with internal and external third-party suppliers or partners, manages operational aspects of the program and coordinates with product and technology management.

Your day to day

• Lead program planning for large complex programs
• Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
• Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
• Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
• Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
• Work with product and engineering leaders to define program OKRs and have consistent way to manage and report.
• Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
• Identify program impediments and addresses including proper escalation to individuals/groups as needed.
• Lead program retrospectives and commitment to improvement on a regular cadence
• Advocate and manage program implementation according to PayPal's product lifecycle management.
• Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.
• Lead effective program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
• Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.

What do you need to bring-

• Overall, 8 + years of experience and 5+ years into program management.
• Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
• Strong technical acumen and strong voice of the customer across the program delivery lifecycle.
• Good knowledge of project management process, project management software tools, templates and management techniques
• Experience with different software development methodologies including the agile development methodology such as Scrum
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases