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Five9
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Engineering Operations Manager

Engineering Operations Manager

Five9

4 - 9 years

11 - 15 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

product management computer science automation product engineering mysql agile continuous improvement analytics python process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Engineering Operations Manager

The Engineering Operations Manager plays a critical role in enabling efficient software development and operations within the Product Engineering and Technical Program Management teams. This position focuses on managing and optimizing the tools, processes, and workflows that support product development, deployment, and ongoing operations.

The ideal candi is detail-oriented, proactive, and passionate about continuous improvement. They are comfortable learning new technologies, training others, and driving adoption of best practices across diverse teams.

Key Responsibilities

Application Management & Customization
Administer and customize core engineering tools such as
Jira
,
Confluence
, and
Jellyfish
, as well as future platforms, to deliver robust
metrics, analytics, and executive reporting
.
Process Standardization
Define and enforce consistent usage patterns for engineering tools across roles and teams to improve collaboration and efficiency.
Business & Technical Alignment
Apply strong business, domain, and technical acumen to align tools and processes with Five9 s objectives, product lifecycle, cloud operations, and release management practices.
Continuous Improvement & Automation
Identify opportunities to streamline workflows, automate repetitive tasks, and optimize value streams for maximum impact.
Cross-Functional Collaboration
Partner with engineering, product management, and other stakeholders to enhance the developer experience and improve team productivity.
AI Integration
Leverage AI capabilities within engineering tools and enterprise systems to improve content accessibility, enable self-service, and drive innovation.

Qualifications

Bachelor s degree in Computer Science or related field, or equivalent experience.
4+ years of relevant experience in engineering operations, tooling, or process management.
Strong ability to collaborate across multiple roles and teams to deliver solutions that meet diverse needs.
Excellent communication skills able to present complex information clearly and concisely.
Proven problem-solving and analytical skills with high attention to detail.
Self-starter with flexibility, initiative, and a continuous improvement mindset.

Preferred Skills

Experience administering
Atlassian tools
(Jira, Confluence).
Familiarity with
MySQL
,
Python
, and
BI tools
for reporting and automation.
Experience with
Agile methodologies
and software development life cycle processes.

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Cloud Computing / Software as a Service (SaaS)

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Engineering Operations Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Engineering Operations Manager

Key Responsibilities

Application Management & Customization

Jira

Confluence

Jellyfish

metrics, analytics, and executive reporting

Process Standardization

Business & Technical Alignment

Continuous Improvement & Automation

Cross-Functional Collaboration

AI Integration

Qualifications

Preferred Skills

Atlassian tools

MySQL

Python

BI tools

Agile methodologies

More Jobs at Five9