Engineer Service (IGL)

Responsibilities / Tasks

• Responsible for providing technical support, maintenance, and service solutions to customers for granulation equipment's [i.e. PMA (Rapid Mixer granulator), Fluid bed dryer, Blender, Lifter etc.]
• The role ensures customer satisfaction through timely troubleshooting, preventive maintenance, and continuous improvement of service quality.
• Diagnose mechanical, electrical, or software‑related issues.
• Perform on-site, on call and remote support to minimize downtime.
• Provide product training to operators, technicians, and maintenance teams.
• Propose after sales business to generate revenue through AMC, Service call, Spare parts suggestions.
  

Your Profile / Qualifications

• Should have in depth knowledge of trouble shooting & maintenance of the granulation machineries with electrical/instrumentation, pneumatic controls.
• 3-5 years of experience in maintenance of medium size machinery (preferred pharmaceuticals equipment for solid oral dosage and related accessories).
• Should be able read & understand mechanical drawings, plant layout, GA drawings of equipment, P&ID diagram, Utility schedule, Electrical schematic drawing etc.
• Prepare service reports, maintenance logs, and checklists.
• Record AMC visit & timely proposed user for preventive maintenance.
  

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