Engineer

Supervisor, Digital Command Centre (3C)

Whats your ambition?  Is it a big goal or small steps?  Professional or personal?  We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Workplace Experience, join us to be inspired by the best. 

What this job involves:

Desired Requirements:

• Higher education or certifications.
• Additional training or knowledge of physical security, electronic security or related applications
• Knowledge in Microsoft products (Word, Excel, PowerPoint, Outlook, Office 360, and SharePoint).

Technical knowledge:

• Access control system - C cure enterprise system
• CCTV system (Analogue and IPCCTV)
• Fire alarm & public address system
• Enterprise level Building management system
• Building Automation system – JCI Metasys
• Central command centre application – Qognify
• Video management system – Qognify Nice vision, Genetec

Supervisor, Digital Command Centre (3C) Duties and Responsibilities

Duties & Responsibility:

• Manage DCC on day-to-day basis without any issues  
•  Ensure alerts are addressed with timely action & incidents are closed with proper   ticket & timely reporting  
•  Monitor open tickets & highlight critical issues  
•  Consensus decision making, delegation, planning and co-ordination  
•  Adhere DCC’s KRA’s, SLA’s, targets & delivery  
•  Monitor and implement policies, SOPs and ISO standards  
•  Develop and maintain work breakdown schedules.  
•  Manage all workflow documentation and reporting.  
•  Develop full understanding of scope / contract and impact across different departments / projects / areas within the preview of DCC  
•  Provide technical direction and guidance to on ground team  
• Manage overall command center with highest standards and seamless communication.  

Reporting:

• Reports & Dash boards to be published as per defined frequency to required participants  
• Organize Daily / Weekly / Monthly / Quarterly reports to WP / ZEL / SDL / Gap Leads  
• Internal review with Technology Lead / Technical Lead / GAP leads to implement outcomes to enhance operational excellence  
• Report service breakdowns with vendors with proper RCA  

Risk / Opportunities:

• Identifying risks / opportunities and support site ops team for business development as a situation expert  
• Continually seek to identify and minimize areas of risk.  
• Ensure proper switch over from North DCC to South & vice versa during BCP scenarios  
• Coordination:  
• Direct & indirect coordination with site level workplace operations team (WP Managers, Engineers & Security Team) & Third party IBMS Vendors  
• Ensure uptime of DCC by proper coordination with various team including ISA for uninterrupted network  
• Coordinate with CIO & tech teams to ensure zero downtime & upkeep of all system documentation & requirements  
• Timely review changes to engineering standards, policies, or details meeting Accenture standards and in line to Global policies.  
• Timely review development plans for compliance with adopted engineering standards and good engineering practices  

System Uptime:

• Ensure the overall system healthiness  
• System / application needs to be updated / configured as & when required  
• Lias with vendor to configure DDC to ensure optimum delivery with minimum effort  
• Ensure upkeep of all system documentations, configuration & upgrade requirement  
• Ensure all sub systems at DCC are compliant  
• Ensure all integrated sub systems are online and uptime and report immediately to respective teams during any outages  

Sound like the job you’re looking for?  Before you apply, it’s also worth knowing what we are looking for:

Education and experience

BE, BTECH, bachelor’s degree

• 3 to 5 years of relevant work experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Interact and negotiate effectively with people of diverse backgrounds
• Strong inter-personal and networking skills to interact in a friendly, emphatic, and professional manner.
• Manage Electronic security systems / complex enterprise security management system
• Ability to multi-task and use various resources to proactively answer questions, identify problems, and perform activities to resolve issues.
• Able to work and communicate effectively with all workplace/vendor teams.
• Meeting KRAs with Incident closures and customer satisfaction
• Monitor and Improve the Standard Operation Procedure