Engineer - Enterprise Operations

As a member of the Corporate Information Systems (CIS) team at Tally Solutions, you will play a crucial role in providing Level 1 and Level 2 support for various applications such as Salesforce CRM platforms and in-house Human Resource Information System (HRIS). Your responsibilities will include resolving user issues, managing data requests, and ensuring adherence to Standard Operating Procedures (SOPs). Your strong analytical skills, experience with CRM and HR systems, and proficiency in writing and executing queries for data extraction and troubleshooting will be essential for excelling in this role. To be successful in this position, you should hold a Bachelor's degree in computer science, Information Systems, or a related field, along with 2-4 years of experience in application support, preferably with Salesforce and HRIS platforms. A solid understanding of Salesforce Sales and Service Cloud functionalities, experience with SQL or similar query languages, and familiarity with ticketing systems like Jira and Jira Service Desk are also key requirements. Additionally, your problem-solving abilities, communication skills, and the capacity to follow and contribute to SOPs and documentation will be crucial for your success in this role. Your day-to-day tasks will involve providing support for Salesforce Sales and Service Cloud users, including issue resolution, user management, and configuration troubleshooting. You will also be supporting internal HR teams by maintaining and troubleshooting the in-house HRIS system, responding to and resolving application-related incidents and service requests within defined SLAs, and using SOPs to ensure consistent and compliant support practices. Moreover, you will create, modify, and run queries to fulfill data requests and business reporting needs, collaborate with cross-functional teams, document solutions and workarounds in the knowledge base, participate in system testing, upgrades, and deployment activities, as well as monitor system performance and escalate issues as needed. Joining the CIS team at Tally Solutions will provide you with an opportunity to contribute to the innovative solutions that power our internal support systems. Your role will be instrumental in enabling seamless experiences for employees, partners, and customers through smart tech solutions, and in building future-ready internal systems that enhance productivity. If you are passionate about leveraging cutting-edge technologies to drive impactful innovation and support the growth of small and medium businesses, this role offers a rewarding opportunity to make a significant impact.,