Posted:8 hours ago|
Platform:
Remote
Full Time
Role: EUC Technical Support Engineer
0-25 Days Joiners Required
Flexible to work in rotational Shifts
Queue Management Experience with Office 365 Administration, including Exchange, OneDrive, SharePoint, Intune, and Teams Ability to troubleshoot Windows and Mac OS-related issues at hardware and software levels and Remote Desktop Services and VPN (SSL and IPSec) Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge Essential domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP Basic knowledge of Backup Solutions and troubleshooting standard remote solutions such as RDP and Citrix Strong analytical and troubleshooting skills, with familiarity with ITIL practices. Excellent English communication skills for both technical documentation and customer interactions. Other business duties as assigned Technology Expertise Primary Skill: End User Support Secondary Skill: SOP Based L1 issues resolution for IT Infrastructure such as Servers Storage Network
Happiest Minds Technologies
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