ENGINEER -CUSTOMER ELATIONS

Roles and Responsibilities

• Enquire customisation requirements to all customers after sending customization packages to each.
• In case of additional customisation requests, coordinate with the Site-In-Charge/Project Head to confirm feasibility of customisation request
• Follow up with customers to obtain confirmation for customisation details and pricing.
• Conduct site visits to check typical floor, Electrical and plumbing works
• Conduct site visits to inspect and validate implementation of customer customisation. Conducts site visits to check general snags after completion of project.
• Prepare reconciliation chart to check installations in each flat
• Coordinating with each customers and also for handing over functions.
• Coordinate with Site-In-Charge to rectify customisation snags identified during the property inspection .
• Obtain customer feedback for service delivered and forward the same to the CRM for analysis
• Update the customisation tracker to reflect closure of handover process
• Regular record updation and tracker maintenance of various CRD works.
• Regular follow up with respect to completion of customer suggestions and thus to ensure total customer satisfaction. Assisting CR –In charge in documention registration and tracker updating work. TEAM player role in CR.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Shift:

• Day shift

Work Location: In person

Application Deadline: 21/07/2025
Expected Start Date: 22/06/2025