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Birlasoft Limited
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Engineer-Cloud & Infra Engg

Engineer-Cloud & Infra Engg

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Birlasoft Limited

2 - 5 years

2 - 5 Lacs

navi mumbai maharashtra india

Posted:5 days ago| Platform: Foundit logo

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Skills Required

infra

Work Mode

Remote

Job Type

Full Time

Job Description

Excellent verbal and written English communication skills preferably supporting US/UK based customers
Provide remote support with good technical troubleshooting skills
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Follow the ITIL process for logging tickets
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers expectations
Ensure proper recording, documentation and closure
Should have an understanding of AD, O365, Outlook related issues, Shared mail-box and Distribution lists
Should have hands on experience on Share drives, File shares, Printer issues, VPN issues, AD account lockout issues and installation of software
Mumbai based preferred
Voice based technical support experience required for 2-3 years

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Engineer-Cloud & Infra Engg