Engine Field Service Technician - Level II

Description

Job Summary:

On-Site Role

Key Responsibilities

• Perform diagnostics and repair of less complex engine issues at the customer site using Cummins tools and procedures.
• Engage with customers professionally, ensuring prompt and effective service.
• Identify and prepare necessary parts and tools for repair tasks.
• Carry out preventative maintenance activities on engines and related components according to established schedules.
• Escalate unresolved technical issues to senior Field Service Technicians or supervisors.
• Complete service documentation such as worksheets, timesheets, warranty claims, and quality reports accurately.
• Recognize and communicate additional service opportunities to customers.
• Maintain cleanliness and functionality of service vehicles and tools.
• Comply with all Health, Safety & Environmental (HSE) policies and report incidents appropriately.
• Support aftermarket service for CCCs and Authorized Service Centers (ASC), including training, audits, and warranty handling.
• Maintain a service database and provide regular reporting of service and support activities.
  

Responsibilities

Competencies:

• Communicates Effectively: Adapts communication style to various audiences.
• Customer Focus: Builds strong relationships and ensures customer satisfaction.
• Develops Talent: Shares knowledge to help others grow professionally.
• Manages Complexity: Analyzes and addresses issues efficiently.
• Self-Development: Proactively seeks learning opportunities.
• Health and Safety Fundamentals: Models safe behavior and practices.
• Diagnostics Application: Troubleshoots issues effectively using guided workflows and tools.
• Electronic Service Tool Application: Uses electronic diagnostic tools and interprets results accurately.
• Engine Systems Interactions: Understands and diagnoses system-level interactions.
• Product Repair and Maintenance: Performs quality repairs using proper tools and standards.
• Service Documentation: Captures technical and service data accurately in systems.
• Technical Escalation: Uses resources to resolve technical challenges, escalating when necessary.
• Values Differences: Embraces diverse perspectives and work cultures.
  

Education, Licenses, And Certifications

• Vocational Diploma in Mechanical/Automotive Engineering or related technical field.
• Apprentice Trained Engine Technician (Preferred).
• Valid local driving license (mandatory).
• May require specific licenses for compliance with export or regulatory requirements.
  

Qualifications

Skills and Experience:

• Basic to intermediate field service experience with engine products.
• Proficiency in troubleshooting engines and aftertreatment systems at vehicle level.
• Hands-on experience with electronic service tools like INSITE.
• Ability to analyze failures in turbochargers, dosing systems, and fuel systems.
• Experience in handling warranty cases and managing warranty disposition.
• Ability to organize and conduct technical training for OEMs and service centers.
• Familiarity with gensets, construction equipment, and on-vehicle diagnostics.
• Experience in conducting service audits and ensuring corrective actions.
• Skilled in maintaining service databases and generating service support reports.
  

Work Environment

• Field-based role involving travel to customer sites.
• Use of diagnostic tools, safety equipment, and compliance with environmental standards.
• Occasional physical tasks such as lifting tools or engine components may be required.
  

Job

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