Job
Description
Qualitykiosk Technologies is hiring Engagement Manager /Program Manager / Customer Success Manager to manage large enterprise client relationships. The engagement manager must possess excellent communication, thought leadership, and analytical skills to build and manage customer relationships effectively. Acting as a liaison with clients and internal cross-functional teams is vital to plan, strategize, and exceed customer expectations and ensure seamless communication and service delivery. Work Mode: Work from office ( M-F) Location: Navi Mumbai Key Responsibilities: Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle. Manage the project delivery process, including project planning, resource allocation, risk management, and budgeting. Coordinate with cross-functional teams, internal and external stakeholders effectively to ensure successful project delivery. Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports. Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution. Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service. Identify new business opportunities and work with the sales team to generate new business. Ensure governance and compliance with internal processes, procedures, and quality standards. Requirements BE + MBA (full time) from premium institutes is a mandate. 3+ years of experience in project management and customer interfacing Excellent communication and interpersonal skills. Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines. Strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues. Excellent leadership and organizational skills, with the ability to motivate cross-functional communication. Attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals, and reports. Strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.
