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Engagement Delivery Leader Digital Workplace Operations

15 - 19 years

0 Lacs

hyderabad telangana

Posted:4 weeks ago| Platform: Shine logo

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Skills Required

pharma healthcare it delivery management leadership communication stakeholder management lifesciences digital workplace technologies service desk operations itil frameworks

Work Mode

On-site

Job Type

Full Time

Job Description

As an experienced Senior Delivery Manager in Digital Workplace Operations (DWO) within the Lifesciences, Pharma, and Healthcare domains, your role will involve leading the end-to-end delivery of services for global clients. Your responsibilities will include: - Managing delivery operations to meet client expectations, contractual obligations, and organisational goals. - Collaborating with the Engagement Delivery Lead to define and execute delivery strategies and transformation roadmaps. - Driving operational excellence through automation, innovation, and continuous improvement. - Building and maintaining strong client relationships to ensure high satisfaction and engagement. - Monitoring delivery performance, financial metrics, and risk mitigation plans. - Ensuring compliance with industry regulations, data privacy, and security standards. - Supporting business growth through opportunity identification and expansion of existing engagements. - Leading global teams effectively across geographies to optimize resource utilization and talent development. - Maintaining PCSAT scores of 9+ through proactive issue resolution and stakeholder engagement. Key Success Metrics for you will include achieving a PCSAT score of 9.0, ensuring SLA compliance across all service lines, optimizing costs through automation and efficient resource utilization, improving delivery margins, reducing operational overheads, and maintaining high levels of client satisfaction and engagement. To excel in this role, you should have: - 15+ years of experience in IT delivery management, with at least 5 years in Lifesciences, Pharma, or Healthcare domains. - Proven experience in managing large-scale delivery operations across global teams. - Strong understanding of digital workplace technologies, service desk operations, and ITIL frameworks. - Excellent leadership, communication, and stakeholder management skills. - Experience in managing multimillion-dollar engagements and complex vendor ecosystems. - Ability to drive strategic initiatives and influence senior leadership. - Fluency in English; additional language skills such as Spanish or Portuguese are a plus. Preferred qualifications include a Bachelors/Masters degree in Computer Science, IT, or related field, certifications in ITIL, PMP, or equivalent project/delivery management frameworks, and experience in regulated environments and compliance-driven industries.,

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