Eng. Of FW Customer Service(FAE)

In this role, you will assist customers in resolving technical issues during product implementation. Your key responsibilities will include: - Supporting customers in reviewing hardware circuits - Helping customers address application issues related to hardware, firmware, and software - Monitoring customer usage and product performance - Collaborating with the marketing team on product promotion - Communicating across departments and coordinating resources for strategic planning and project execution - Providing technical support for product applications, design suggestions, and firmware/software issue analysis within the department - Being familiar with product knowledge relevant to the industry - Engaging in Beta Site activities - Using equipment and instruments (logic analyzers, oscilloscopes, multimeters) to assist customers in troubleshooting Qualifications required for this role include: - Strong technical background in hardware, firmware, and software - Excellent communication skills for collaboration across different departments - Experience in using equipment like logic analyzers, oscilloscopes, and multimeters - Knowledge of industry-specific product applications Please note that there are no additional details about the company provided in the job description.,