Endpoint Patching Support Engineer - L1 and L2

Job Description

We are looking for a dedicated L1, L2 Support Engineer to join our Endpoint Patching team. The role involves performing endpoint patching operations, troubleshooting patch deployment issues, and ensuring endpoint compliance using the BMC Client Management (BCM) tool. The ideal candidate should have a strong understanding of endpoint management, basic troubleshooting skills, and a willingness to learn advanced patching methodologies. Experience : L1 - 3 Years , L2 - 5 Years Key Responsibilities Patch Deployment : Execute endpoint patching activities using BMC Client Management, ensuring timely and accurate patching of application and endpoints Application deployment : Deployment of application or upgradation of application using BMC client management Monitoring and Reporting : Monitor patching progress and generate compliance reports to identify unpatched systems or errors. Incident Resolution : Perform initial troubleshooting for patch failures, logging and escalating unresolved issues to the L2 team. Compliance Assurance : Regularly review endpoint compliance against organizational patching policies and standards. Documentation : Maintain detailed records of patching activities, issues encountered, and resolutions. Creation and submission of daily reports to respective authorities Collaboration : Work closely with L2/L3 teams to understand advanced issues and implement recommended solutions. Client Communication : Address and resolve basic client queries related to endpoint patching. SCD : Deployment, Analysis and Troubleshooting for SCD on Endpoints VAPT : Mitigation of VAPT Required Skills & Qualifications Technical Skills : Hands-on experience with BMC Client Management or similar endpoint management tools. Basic understanding of endpoint patching processes, including Windows and third-party software patching. Familiarity with ITIL processes, especially incident and problem management. Problem Solving : Ability to identify and resolve common patching issues with minimal supervision. Basic knowledge of networking concepts related to endpoint communication. Soft Skills : Excellent written and verbal communication skills for effective reporting and client interactions. Strong organizational skills with attention to detail. Team player with a proactive approach to learning and troubleshooting. Preferred Qualifications Certification in BMC Client Management or related tools (advantageous), Microsoft certification, ITIL certification Experience in endpoint patch management within a corporate IT environment