End User Support Technician

Job Description

What you will do Contribute with Technical Support to walk up customers at a TechBar. Level 2 support of conference room technology (Audio/Visual kits). Deliver new new equipment (laptops & accessories) within agreed service levels. Proactively identify and complete projects that add value to the department and/or our customers. Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc) What experience you need 2-4 years of experience collaborating with team members to resolve local user issues and sitewide incidents Associate's degree in a relevant field or equivalent experience Experience analyzing, troubleshooting , and resolving hardware/software and Audio/Visual systems issues. Including provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software. Demonstrates the potential to mentor junior team members Cloud Certification Strongly Preferred What could set you apart An ability to demonstrate successful performance of our Success Profile skills, including: Collaboration - Able to collaborate with team members and other departments Computer and Software Skills - Able to prepare training on daily scope tasks Customer Technical Support - Able to cross-train coworkers on daily tasks Initiative - Identifies common technical issues and takes appropriate action to collaborate with team members. Technical Advising and Consulting - Able to complete technical tasks self-directed with guidance from senior team members Troubleshooting - Ability to identify and resolve advanced sitewide incidents