End User Computing Analyst(EUC)( UK and US Shifts)

Key Responsibilities

• Architect and manage Microsoft Intune policies

  for device compliance, configuration, application deployment, and overall endpoint management strategy.

• Lead Level 3 (L3) support activities

  , including troubleshooting and resolution of complex Intune-related incidents and escalations.

• Design and implement Conditional Access policies

  in collaboration with security and identity teams to enforce secure access controls.

• Manage Windows Autopilot provisioning workflows

  and oversee configuration of Windows update rings across enterprise devices.

• Integrate Microsoft Intune with Microsoft Defender, Entra ID (Azure AD),

  and other Microsoft 365 services to ensure a unified security and management posture.

• Develop, maintain, and execute PowerShell scripts

  for task automation, reporting, and operational efficiency.

• Perform root cause analysis

  on recurring issues and document technical resolutions to improve long-term service reliability.

• Collaborate with vendors and Microsoft Premier Support

  for advanced issue resolution and product support escalation.

• Mentor and guide L1/L2 support teams

  , while contributing to internal knowledge base articles and process documentation.

• Utilize Entra ID (Azure AD), Conditional Access, and MFA

  to support secure identity and access management practices.

• Support macOS and iOS device management

  through Intune, ensuring cross-platform policy compliance and user experience consistency.

• Leverage Microsoft Defender for Endpoint and Endpoint Analytics

  for threat protection and performance insights.

• Assist with SCCM/Co-management environments

  , providing support or transition guidance where required.

• Operate within ITSM tools such as ServiceNow

  , ensuring timely resolution of incidents and effective change/request management.

• Implement process enhancements in ServiceNow

  based on evolving customer requirements and best practices.

• Participate in Zero Trust security framework initiatives

  , aligning endpoint management strategies with modern security standards.

• Prepare custom Azure AD and on-premises Active Directory reports

  in alignment with customer reporting requirements.

• Oversee vulnerability management processes

  , including application and patching workflows, and develop process improvements as needed.

• Handle end-user escalations

  , including support for VIP users, ensuring high-quality and timely issue resolution.

• Prepare weekly, monthly, and quarterly operational reports

  , providing insights and updates to stakeholders and leadership.

• Ensure alignment across L1 and L2 teams

  , regularly reviewing processes and driving consistency across support operations.

  Role & responsibilities

Preferred candidate profile