Employee Transport Operations Manager

You are Agiledge Process Solutions, a Bangalore based B2B tech company specializing in location intelligence and Return to Work Solutions. Your recent recognition as the Best Exporter in Micro category in the ET- SIDBI MSME Awards for 2019 showcases your commitment to excellence. As an Employee Transport Operations Manager at Agiledge Process Solutions, your primary responsibility is to manage Customer Success for SaaS-based Employee Transport Automation Application. You should have 3-8 years of experience in Employee Transport Operations. This role is based in Bengaluru and requires you to work from the office with no hybrid or WFH option available. **Key Responsibilities:** - Implement the NEOFFICE Commute Solution at client sites. - Conduct client onboarding, training, and product walkthroughs. - Provide end-to-end functional support, including troubleshooting and issue resolution. - Participate in manual testing and User Acceptance Testing (UAT). - Monitor account health and communicate proactively with clients. - Collaborate with internal teams to report bugs and propose improvements. - Maintain accurate documentation of client issues resolutions and system updates. - Support clients in transport operation optimization and usage of the automation solution. - Visit clients to ensure effective use of the solution. - Ensure maximum value is delivered to customers through solution usage. **Qualifications Required:** - Experience in Employee transport operations either in-house or with 3rd Party Service Providers. - Knowledge of routing processes for Employee transport and experience with tools like MoveIn Sync, Routematic, Safetrax. - Minimum 3 years of experience with a transport automation tool. - Excellent MS Excel skills. - Good English communication skills. - Verbal fluency in multiple languages is an advantage. Your dedication to delivering value to clients and optimizing transport operations will be instrumental in your role as the Employee Transport Operations Manager at Agiledge Process Solutions.,