- Support and maintain SAP Finance modules related to O2C, including Accounts Receivable, Credit Management, Billing, Revenue Recognition, and Customer Master Data.
- Act as a liaison between technical teams, business users, and developers to expedite development and improve service delivery.
- Troubleshoot and resolve functional, configuration, and data-related issues within the O2C domain.
- Perform root cause analysis for production errors and recommend long-term fixes.
- Collaborate on the design, development, and release of software changes aligned with architectural standards and Colliers IT strategy.
- Produce business analysis deliverables using Colliers-standard documentation and tools.
- Identify and manage technical projects to maintain service levels and improve platform performance.
- Support system integration design and implementation across Finance, Sales, and Customer Service functions.
- Maintain and update technical documentation in line with configuration changes and conduct quality assurance to ensure compliance with functional and technical specifications, ensuring all required testing is completed prior to any changes or enhancements are implemented.
Job Requirements
- Bachelor's degree in Finance, Accounting, Information Technology, or a related field (or equivalent practical experience).
- Minimum of 5 years of experience in SAP Finance with certification in relevant modules.
- Experience in at least one end-to-end SAP implementation, ideally across multiple countries.
- Knowledge of SAP ASAP or Activate delivery methodology.
- ITIL certification is desirable.
- Strong understanding of Finance and Commercial business processes, especially within O2C.
- Consultative mindset, self-directed, and capable of working independently in a dynamic environment.
- Commitment to customer service and continuous improvement.
- Excellent communication and stakeholder management skills.
- In-depth knowledge of SAP S/4HANA Finance modules, particularly in the O2C domain.
- Experience in SAP implementation and support roles, ideally 5-10 years.
- Ability to assist business users with SAP functionality and participate in business process reviews.
- Skilled in capturing, documenting, and delivering new business requirements.
- Confident in facilitating workshops to ensure configuration changes are understood and adopted.
- Familiarity with SDLC, Agile methodologies, and tools such as JIRA.
- Development of test artefacts and scripts for structured testing (unit, integration, UAT).
- Creation of knowledge articles and training materials to support adoption and resolve common issues.
- Provide ad hoc training and consulting to Finance and Commercial super users and SMEs.
- Stay current with industry trends and SAP certifications relevant to Finance and O2C.
- Experience operating in an IT Service Management system, preferably ServiceNow.
About Company
Colliers International India Property Service Pvt Ltd is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy, and investment management. With operations in 70 countries, our 23,000 enterprising professionals provide exceptional service and expert advice to clients. For nearly 30 years, our experienced leadership with substantial inside ownership has consistently delivered approximately 20% compound annual investment returns for shareholders. With annual revenues exceeding 5 b i l l i o n a n d 5 billion and 5 bi ll i o nan d 100 + billion of assets under management, Colliers maximizes the potential of property, infrastructure, and real assets to accelerate the success of our clients, investors, and people.