Email Support Executive

• Customer Inquiry Management: Respond to customer questions, provide product information, and resolve issues through email and live chat.
• Issue Resolution: Efficiently identify and solve customer problems, ensuring timely and satisfactory resolutions.
• Documentation: Accurately record customer interactions and maintain customer records using CRM software.
• Escalation: Escalate unresolved issues to the appropriate internal teams or departments when necessary.
• Customer Relationship: Act as a brand ambassador by maintaining a positive and professional demeanor, ensuring client satisfaction.
• Time Management: Effectively manage multiple chat conversations simultaneously and follow up with customers to ensure issues are resolved.

Qualifications and Skills

• Education: A high school diploma or equivalent is typically required, with a college degree being a preference for some positions.
• Communication Skills: Strong written communication skills are crucial for conveying information clearly and professionally.
• Technical Proficiency: Ability to type quickly and accurately, along with proficiency in using computers and various chat and CRM software.
• Soft Skills: Patience, attention to detail, multitasking, and strong problem-solving skills are essential.
• Experience: Previous customer service experience is often beneficial.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,258.86 - ₹31,976.04 per month

Benefits:

• Food provided
• Health insurance
• Internet reimbursement

Work Location: In person

Speak with the employer
+91 8076766874