Email & Chat Executive

Job Description

🧾 Job Title: Email & Chat Support Executive 📍 Location: Malad West 🏢 Company: Call to Connect 💼 Department: Customer Support (Non-Voice Process) 📝 Job Summary:We are hiring Email & Chat Support Executives to manage customer queries through written communication channels. This is a non-voice process ideal for candidates with excellent written English skills and a problem-solving mindset. Freshers and experienced candidates are welcome. 🔧 Key Responsibilities:Respond to customer queries via email and live chat in a timely and professional manner Understand customer issues and provide accurate solutions or escalate when needed Maintain high-quality communication and ensure customer satisfaction Follow company guidelines for tone, grammar, and product knowledge Log all interactions accurately in the system (CRM/ticketing tool) Coordinate with internal teams to resolve complex issues Meet assigned KPIs and quality benchmarks 📋 Requirements:Minimum qualification: 12th Pass / Graduate Excellent written communication skills in English Typing speed of at least 30–35 WPM with good accuracy Basic computer and internet navigation skills Prior experience in non-voice BPO or chat/email process is a plus Ability to multitask and work in a fast-paced environment 🕐 Shift Timings:Rotational Shifts (Night based on client requirement) 5 or 6 Days Working (Week Off as per roster) 💰 Salary & Benefits:₹20,000 – ₹23,000/month (Based on experience & location) Incentives based on quality and performance Paid training provided PF / ESIC / Health benefits (As per company policy) Work from Office / Hybrid / Work from Home (based on location & project) 📞 How to Apply: Interested candidates can share their resume at WhatsApp /Call- HR Rohini on 9529340035