Email Administrator

Job Title: English Communication and Writing Specialist

Job Description: We are seeking a highly skilled individual with a background in customer care or virtual assistance to join our team as an English Communication and Writing Specialist. The ideal candidate will possess exceptional English communication skills and a strong ability to write compelling and articulate content. This role will primarily focus on providing support in written communication channels and assisting with various writing tasks, including crafting proposals on platforms like Upwork.

Responsibilities:

1. Respond to customer inquiries and provide support via written communication channels such as email, chat, and social media.
2. Craft clear, concise, and engaging written responses tailored to customer needs and inquiries.
3. Assist in developing written materials such as FAQs, user guides, and knowledge base articles.
4. Collaborate with team members to ensure consistency and accuracy in written communications.
5. Research and stay updated on industry trends and best practices related to written communication and customer care.
6. Write proposals on freelancing platforms like Upwork to secure new projects and opportunities.
7. Meet daily and monthly targets for proposal submissions on Upwork (10 proposals per day, 200 per month).
8. Maintain a professional and positive attitude while interacting with clients and colleagues.
9. Continuously improve writing skills and adapt to evolving communication trends and platforms.
10. Provide feedback and suggestions for improving internal processes and workflows related to written communication.

Requirements:

1. Bachelor's degree in English, Communications, or a related field.
2. Proven experience in customer care, virtual assistance, or a similar role requiring strong written communication skills.
3. Exceptional command of the English language, including grammar, punctuation, and vocabulary.
4. Ability to write clearly and persuasively, with a focus on engaging the audience and conveying information effectively.
5. Proficiency in using productivity tools such as Microsoft Office suite and Google Workspace.
6. Familiarity with freelancing platforms like Upwork and experience in writing winning proposals is highly desirable.
7. Strong organizational skills and the ability to manage multiple tasks simultaneously.
8. Excellent interpersonal skills and the ability to work effectively in a team environment.
9. Self-motivated and proactive with a strong sense of accountability and ownership.
10. Willingness to adapt to changing priorities and work schedules as needed.