ELV HEAD

• Leads the performance of the operations and project & Technical team, to deliver a professional, client focused and high performing operational services as per the agreed service scope and service level.

• Leads the technical team(s) in determining client requirements and translating requirements in to operational plans.

Monitors projects delivery compliance to budget, quality standards, and client’s requirements, taking immediate actions in case of material deviations which would materially affect client’s satisfaction or represent a breach of contractual agreements.

• Understands the impact of operations delivery on clients’ business and manages team’s ability to meet target goals through coordination of continuous service improvement initiatives.

• Ensures that the work is completed within strict time scales and elevates incidents within defined time windows with best technical practices.

Manages the technical service relationship between Crossgen and subcontractors/vendors

• Maintains a high level of client satisfaction by clarifying client needs and ensuring that they are consistently met or exceeded.

• Participates in customer/site visits and project reviews and responds to project, product, technical, and customer- relations clarification.

• Monitoring technical team’s certifications & their related progress

• Managing ELV projects and team. Preparing the BoM and cost controlling of projects in ELV and Active

Attending technical and product training programs local and Overseas representing Crossgen.

• Maintaining OEM relations and required contacts for the benefit of company.

• Identifying new products and solutions in Crossgen’s line of Business for selling or providing to customer as a solution, Thus by making Crossgen stands a better solution provider in Market.

• Managing all the technical team (ELV and Others) on all Crossgen branches across.

• Guiding technical team and avoiding delay in customer operations at sites with proper solutions and bringing/delegating the scopes.

• Avoiding customer escalations as well as maintaining a good service team with customer and company’s expectations.

• All the ELV team members and network engineers will be reporting to the Chief Technical Officer.

6-7 Years Experience in ELV
Male candidate Only

Job Types: Full-time, Permanent

Pay: ₹5.00 - ₹6.00 per year

Benefits:

• Provident Fund

Work Location: In person

Expected Start Date: 09/09/2025