Electrical Engineer (service)

Job Description

Job Description Designation: Executive Client - Electrical Servicing Job Location: Ahmedabad Department: Client Servicing No. of openings: 02 Job Purpose: He will be responsible for installation, service and repairs of our product range. The repair and installation duties may be performed at client’s place of business. Responsibilities: Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect. Need to Assist Team ( Mechanical side) on site of installation. Interacting with clients for their service queries, complaints or any technical trouble shooting. Registering complaints as per defined process in ERP. Attending service calls at clients’ premises or onsite for a) warranty b) out of warranty and c) AMC. Preparing service report and get the same duly signed & stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable) Resolving service queries and complaints within defined timelines. Providing the parts to the clients & closing the complaint within TAT. Documenting technical knowledge in the form of notes and manual. Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints. Monitor costs and expenses related to assist in budget for Installation. Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction. Responsible for assisting with any additional tasks as assigned by the Company Requisite Skills: Use of ERP is MUST. Excellent client-interfacing skills Administrative skills Excellent communication skills (written and verbal) Analytical skills Attentiveness to details Good listening Knowledge of functioning of businesses Desired Skills: Installation and Servicing in time bound manner Ability to perform under pressure Being performance-driven and focused on results Education: Degree/Diploma / ITI :- Electrical Relevant Experience: A minimum of 2-3 years in Servicing of Manufacturing Sector. CTC per annum: 22,000 To 28,000 Total Experience: Up to 2-3 years Preferred Domain: from mfg. industry Reference Companies: Small & Medium Enterprises Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹28,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Education: Diploma (Preferred) Experience: Electrical engineering: 1 year (Required) Location: Ahmedabad, Gujarat (Required) Willingness to travel: 50% (Required)