Edtech Customer Support Executive

About the Role: We are looking for a proactive Student Support Executive who can handle student queries, ensure smooth learning experiences, and also achieve targets by generating referrals from existing students. Key Responsibilities: Provide timely support to students via calls, emails, and messages. Resolve student queries, complaints, and escalate when needed. Guide students about courses, processes, and updates. Achieve monthly referral/lead generation targets through student references. Maintain accurate records of student interactions in CRM. Requirements: Excellent communication and interpersonal skills. Ability to handle multiple queries and maintain student satisfaction. Target-driven attitude with basic sales/referral generation experience. Prior experience in EdTech or student support preferred. What We Offer: Competitive salary with incentives. Growth opportunities in a fast-scaling EdTech company.