Ecommerce & Retention Manager

As the Ecommerce and Retention Manager, your role is pivotal in the expansion and upkeep of our customer base. Collaborating with senior stakeholders, you will drive renewal business through the implementation of top-tier retention strategies, such as customer loyalty programs, aimed at reducing churn and increasing Monthly Recurring Revenue (MRR). Your duties will involve devising effective communication, deals, and promotions, as well as crafting upselling and cross-selling initiatives. This all-encompassing position will require a mix of strategic planning and hands-on execution, leveraging your expertise in both subscription services and the enhancement of our ecommerce platforms. Your primary responsibilities will include driving growth in Annual & Monthly Recurring Revenue (ARR / MRR) for our DIY Software business, enhancing the Lifetime Value of the Customer, managing the Customer Life-cycle post-sales, creating a systematic approach to identify customers with potential churn, up-sell, and down-sell opportunities, collaborating with marketing on customer education campaigns to minimize churn, and increasing the Average Revenue per User (ARPU) annually to boost net ARR growth. Additionally, you will oversee the management of products across all our E-commerce platforms. The ideal candidate for this role should possess 5-8 years of experience with a proven track record in eCommerce within an International Business setting. A working knowledge of GA4 is desirable. Key Skills required for this position include being a go-getter with self-drive, demonstrating creativity, numeracy, and articulacy in data storytelling, and exhibiting strong interpersonal skills to effectively manage and collaborate with cross-functional teams. Qualifications include any Graduate with a strong analytical and technical acumen, with an MBA being preferred. The perks of this role encompass Health & Wellness benefits, Work-Life Balance, Recognition & Awards, a Collaborative Culture, Learning & Development opportunities, and avenues for Professional Growth. Core Competencies required for this position involve Analytical Skills, Good Communication, Adaptability, Attention to Detail, and Sales expertise. Date Posted: July 01, 2025 Location: Gurugram Experience: 8-11 Years Number Of Position: 1,