Job Description Stellar is looking for a dynamic Sales Trainer to empower our Inbound, Outbound, and Field Sales teams through impactful training programs. The ideal candidate will play a key role in enhancing sales effectiveness, driving performance, and contributing to business growth by delivering engaging, skill-based learning across regions. Key Responsibilities Conduct On boarding Field Sales training for new regional/branch team members, covering product knowledge, sales techniques, and company processes. On the Job Support and assessment of the Sales & Service process, and provide training to ensure it is followed by the sales team. Ensure the sales team has a deep understanding of the company's products and services, (Solutions) including features, benefits, and competitive advantages. Drive adoption and optimize utilization of the LMS. Identifying areas where additional training or support is needed (Either one to one or in groups). Conduct regular assessments and evaluations to measure the effectiveness of training programs and provide feedback to participants & supervisors. Monitor the progress and performance of sales team members in context of the learning outcomes. Create and maintain training reports and dashboards to track training effectiveness and ROI. Should join regular visits with sales team at customer’s site to showcase effective pitch delivery and hands-on training Self-development as per the role/organization’s needs. Keep upgrading self-skills on Tools & Techniques to enhance Training delivery as per Industry standards. Desired Experience: Minimum 5 years of total experience in delivering sales/product training programs. Proven experience of at least 2 years in sales and at least 3 years in Trainings. Key Skills Strong knowledge of sales techniques, methodologies, and best practices Excellent communication and presentation skills Ability to transfer learning (Simplify content and deliver engaging sessions) Familiarity with sales tools and technology, such as CRM systems, LMS etc. Strong organizational and time management skills Ability to work well both independently and as part of a team High level of motivation and enthusiasm Language Proficiency as per Table below Ready to commute to different locations as needed Qualification Bachelor's degree in Business, Sales, or a related field (preferred). MBA in Sales & Marketing/ International business is preferred Job Skills Attention to Detail Collaboration Confidence Good Communication Positive Attitude Analytical Skills Date Posted: June 09, 2025 Location: Gurugram Experience: 5-8 Years Number Of Position: 3
Job Description Stellar is looking for a Dynamic Graduate with 2 to 4 Years of Experience in Digital Marketing who is capable of achieving the revenue goal for the organization. Job Description : Researching the new influencers and contacting via email, calls etc. for product reviews, articles, video marketing activities. Analyze the competitors for software changes and pricing strategies, content plan, & other marketing activities. Involve in the content planning for blog, article, and guest post via keyword research. Participate on various forum platforms to solve user generated queries. Sharing the new digital ideas time to time and Research and identify new market opportunities. Key Responsibilities Desired Experience: Should have 1-3 years of experience in managing digital marketing campaigns (SEO/ SEM) for the USA region Should be well versed with Microsoft office for reporting and presentation Qualifications: Candidate must be either a BE, B.Tech, BCA in Computers, B.Sc. (IT). MBA in Sales & Marketing/ International business is preferred. Key Skills: Strong communication (both written and verbal) and interpersonal skills, with the ability to engage with partners/ vendors effectively. Results-oriented mindset with a demonstrated ability to meet and exceed sales targets. Good Negotiation Skills Good analytical skills Must have criteria : Minimum 1-3 years’ experience Good Communication Skills Well versed with Microsoft office Basic understanding of tech ecosystem Desired Experience: 2-4 years of experience in Digital Marketing & Sales. Good knowledge about Database (RDBMS) concepts. Key Skills Good Communication Skills Product Marketing Expertise,Webpage Optimization Analytical Abilities, Report preparation Qualification B. Tech with MBA or any Graduate Degree in Computers with business understanding. Job Skills Digital Marketing Affiliate Marketing Content Creation Copywriting Date Posted: June 24, 2025 Location: Gurugram Experience: 2-4 Years Number Of Position: 2
Job Description Stellar is looking for a Dynamic Graduate with 2 to 4 Years of Experience in Digital Marketing who is capable of achieving the revenue goal for the organization. Job Description : Researching the new influencers and contacting via email, calls etc. for product reviews, articles, video marketing activities. Analyze the competitors for software changes and pricing strategies, content plan, & other marketing activities. Involve in the content planning for blog, article, and guest post via keyword research. Participate on various forum platforms to solve user generated queries. Sharing the new digital ideas time to time and Research and identify new market opportunities. Key Responsibilities Desired Experience: Should have 1-3 years of experience in managing digital marketing campaigns (SEO/ SEM) for the USA region Should be well versed with Microsoft office for reporting and presentation Qualifications: Candidate must be either a BE, B.Tech, BCA in Computers, B.Sc. (IT). MBA in Sales & Marketing/ International business is preferred. Key Skills: Strong communication (both written and verbal) and interpersonal skills, with the ability to engage with partners/ vendors effectively. Results-oriented mindset with a demonstrated ability to meet and exceed sales targets. Good Negotiation Skills Good analytical skills Must have criteria : Minimum 1-3 years’ experience Good Communication Skills Well versed with Microsoft office Basic understanding of tech ecosystem Desired Experience: 2-4 years of experience in Digital Marketing & Sales. Good knowledge about Database (RDBMS) concepts. Key Skills Good Communication Skills Product Marketing Expertise,Webpage Optimization Analytical Abilities, Report preparation Qualification B. Tech with MBA or any Graduate Degree in Computers with business understanding. Job Skills Digital Marketing Affiliate Marketing Content Creation Copywriting Date Posted: June 24, 2025 Location: Gurugram Experience: 2-4 Years Number Of Position: 2
Job Description Stellar® is in search of a Senior Content Writer with a passion for technology and a proven track record in crafting high-quality content, encompassing blogs, articles, case studies, white papers, e-books, and more. This role plays a pivotal part in advancing the marketing objectives for our enterprise software and services business, and candidates with experience in the enterprise software sector are strongly preferred. Come Join Stellar's dynamic content marketing team and contribute to our mission of providing secure cum reliable data care solutions to clients worldwide. We offer a competitive salary, performance incentives, and a vibrant work environment. If you are passionate about technical writing and meet the specified criteria, we encourage you to apply. Key Responsibilities Key Responsibilities for this profile are: Generate well-researched and articulated content on assigned topics Timely submit allocated content pieces monthly. Take ownership of creating content for the designated software product/service lineup Liaise with the respective business teams to discuss their requirements & create content accordingly. Improve content quality based on feedback from an editor Keep track of content performance and periodically review its engagement Desired Experience: 4–6 years experience in writing technology content on B2B software or services 2-4 years of experience in content writing with a minimum of 1 year experience in writing for enterprise software and/or services. Experience writing for native US and UK audiences Key Skills Strong grasp on English language, usage, structure, styles, & writing principles to develop high-quality, error-free & engaging content Extensive experience of writing content about enterprise and consumer software products and services Deep understanding of content marketing principles, approach and execution Ability to perform online/offline research to conceptualize new content ideas & enhance existing content Technology blogging experience would be a key differentiator. Qualification B. Tech (IT) or BCA or MCA Job Skills Content Creation Content Marketing Continuous Learning Copywriting SEO Writing Technical Skills Date Posted: July 01, 2025 Location: Gurugram Experience: 4-6 Years Number Of Position: 2
The Assistant Manager position is crucial in driving revenue growth through strategic product marketing and enhancing brand visibility and equity. Your main responsibilities will include ensuring competitive positioning, overseeing marketing activities, and motivating your team to achieve organizational goals. This role demands strong leadership skills, strategic thinking, and hands-on execution to deliver measurable results. You will be primarily responsible for driving business revenue growth for the File Repair product line, which includes Stellar Repair for MS SQL, Stellar Repair for MySQL, Stellar Repair for QuickBooks Software, Stellar Repair for Excel, and Stellar Repair for Access. Additionally, you will lead efforts to engage relevant websites and experts for product reviews to boost visibility and credibility. It will be your responsibility to conduct independent research on relevant websites to position Stellar as a thought leader, enhancing product visibility, credibility, organic traffic, and revenue. Furthermore, you will actively participate in forums to assist and resolve potential customer issues, contributing to customer satisfaction and brand credibility. Researching and planning unique topics focused on product features and solutions to increase organic traffic and drive revenue will also be part of your role. You will be required to independently identify and recruit high-potential affiliates and websites that can be converted into valuable partners for the company to drive revenue growth through their marketing efforts. The ideal candidate for this position should have at least 6 years of experience in Digital Marketing (Organic & Paid). Key skills required include product marketing, organic marketing, paid marketing, article marketing, sales & revenue, and lead generation. A qualification of BE, B.Tech, BCA in Computers, B.Sc. (IT) is necessary, and an MBA in Sales & Marketing is preferred. Key Skills: - Analytical Skills - Analytics and Data Interpretation - Communication - Confidence - Influencer Marketing - Digital Marketing This Assistant Manager position offers the opportunity to contribute to revenue growth, brand visibility, and team motivation in a dynamic and challenging environment. Date Posted: July 01, 2025 Location: Gurugram Experience: 6-8 Years Number Of Position: 1,
You will be joining Stellar as an Inbound Sales Professional (BD) in our sales team. Your primary focus will be on end-to-end software sales, particularly in the B2B sector. To excel in this role, you must have a proven track record in software sales, lead generation, and meeting sales targets. Your responsibilities will include handling software sales from leads received through the website, generating new business opportunities, and driving revenue growth in the B2B software domain. You will engage with potential clients through various communication channels to build strong relationships, gather case studies, and testimonials. It is essential to stay updated on industry trends, competitors, and market conditions to adjust sales strategies accordingly. Ideally, you should possess 4-5 years of experience in inside sales or enterprise sales for the USA region. Your expertise should extend to outbound sales, business development, and the ability to identify opportunities through email, phone, or chat. A persuasive attitude, high energy level, fluency in English for business communication, and understanding of computer hardware and networking will be beneficial. Proficiency in email articulation, Excel, and presentation skills is necessary. The shift timing for this role is from 5:00 pm to 2:00 am IST (US Shift) or 8:00 PM to 5:00 AM IST. Key skills required include strong verbal and written communication, a results-oriented mindset, sales planning, time management, and technical computer skills. As part of our perks and benefits package, you can look forward to opportunities for learning and development, medical insurance, work-life balance, growth prospects, cab facility, and meal benefits. The preferred qualifications for this position include a degree in Computers (BE, B.Tech, BCA, or B.Sc. IT) and an MBA in Sales & Marketing or International Business. If you are someone with good communication skills, active listening ability, negotiation expertise, relationship-building capabilities, and problem-solving skills, this role at Stellar could be an exciting opportunity for you. Date Posted: July 15, 2025 Location: Gurugram Experience: 4-5 Years Number of Positions: 2,
As the Ecommerce and Retention Manager, your role is pivotal in the expansion and upkeep of our customer base. Collaborating with senior stakeholders, you will drive renewal business through the implementation of top-tier retention strategies, such as customer loyalty programs, aimed at reducing churn and increasing Monthly Recurring Revenue (MRR). Your duties will involve devising effective communication, deals, and promotions, as well as crafting upselling and cross-selling initiatives. This all-encompassing position will require a mix of strategic planning and hands-on execution, leveraging your expertise in both subscription services and the enhancement of our ecommerce platforms. Your primary responsibilities will include driving growth in Annual & Monthly Recurring Revenue (ARR / MRR) for our DIY Software business, enhancing the Lifetime Value of the Customer, managing the Customer Life-cycle post-sales, creating a systematic approach to identify customers with potential churn, up-sell, and down-sell opportunities, collaborating with marketing on customer education campaigns to minimize churn, and increasing the Average Revenue per User (ARPU) annually to boost net ARR growth. Additionally, you will oversee the management of products across all our E-commerce platforms. The ideal candidate for this role should possess 5-8 years of experience with a proven track record in eCommerce within an International Business setting. A working knowledge of GA4 is desirable. Key Skills required for this position include being a go-getter with self-drive, demonstrating creativity, numeracy, and articulacy in data storytelling, and exhibiting strong interpersonal skills to effectively manage and collaborate with cross-functional teams. Qualifications include any Graduate with a strong analytical and technical acumen, with an MBA being preferred. The perks of this role encompass Health & Wellness benefits, Work-Life Balance, Recognition & Awards, a Collaborative Culture, Learning & Development opportunities, and avenues for Professional Growth. Core Competencies required for this position involve Analytical Skills, Good Communication, Adaptability, Attention to Detail, and Sales expertise. Date Posted: July 01, 2025 Location: Gurugram Experience: 8-11 Years Number Of Position: 1,
Job Description Stellar is looking for AGM- Content, responsible for planning, developing and implementing the overall company's content strategy. You will be responsible for the creation and production of online and offline marketing content of the Company. Key Responsibilities Create well-researched content on the allocated topics as part of the monthly calendar. Incorporate the feedback received from editor and business executive, as necessary to improve content quality. Keep proactive track of content performance based on Google Web Analytics in terms of the defined KPIs and take ownership of collating monthly/quarterly content performance reports for assigned product categories Function as the primary touchpoint between content writers and business executives to maintain seamless delivery of content. Manage day-to-day assignment and delivery of all tasks for TL – Content Writers/Sr. Content Writers as per the defined quality standards and timelines. Mentor team members including TL-Writers, Sr. Writers and ATLs and nurture their technical and soft skills. Desired Experience The ideal candidate should have minimum 15+ years of experience in writing & 5+ years in mentoring team of Content Writers/Sr. Content Writers & Editors. Key Skills Flair for technology and experience in building high-quality content for websites, blogs, articles, case studies, white papers, thought leadership content, e-books, etc. to help drive the marketing goals for Enterprise software and services business. Qualification Preferred B.Tech. (Computer Science) /BCA /MCA, with 12-15 Years (minimum 5 Years Team handling experience) in writing Information and Computer Technology (ICT)-related content. Minimum 60% Marks in class X & XII Core Competencies Content Writing Skills Shift Timings 9:00 am-6:00 pm Perks Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth Job Skills Blogs Communication Content Creation Copywriting SEO Writing Web Content Date Posted: July 28, 2025 Location: Gurugram Experience: 15-18 Years Number Of Position: 1
Job Description We are looking for a dynamic and results-driven sales leader to spearhead our business expansion across Central and State Government departments/Ministries, Public Sector Undertakings (PSUs), and Defence agencies. This role is pivotal in driving strategic growth for our Digital forensics, Data Recovery and data erasure portfolio within the Government and public sector.The ideal candidate will have strong experience in IT and software sales to the government sector,preferably with leading OEMs or Tier-1 system integrators, and a proven track record of successfully selling technology solutions to government clients. A thorough understanding of government procurement processes, compliance requirements, and public sector engagement protocols is essential. Key Responsibilities Sales Strategy Development & Execution o Lead the development and execution of sales strategies to expand business opportunities within the government, PSUs, and defense agencies for our digital forensics and data care solutions portfolio. o Identify market trends, client needs, and competitive dynamics to refine sales strategies,pricing models, and product positioning within the government sector. Sales Process Management o Oversee the entire sales process, including Suspecting, prospecting, qualifying leads,and executing bidding and tendering processes, ensuring timely and compliant submissions o Manage end-to-end sales processes from lead generation and qualification through tocontract negotiation and closing, ensuring alignment with government procurement policies. o Drive channel development by managing existing partnerships, onboarding new partners, and expanding product reach across India. Relationship Building & Stakeholder Management o Build and nurture long-term relationships with key stakeholders within government departments, PSUs, defense agencies, and related entities, fostering trust and collaboration Bidding & Tendering Process o Lead and manage the bidding process, ensuring timely submission of competitive,well-documented bids in line with tender requirements and government regulations. o Oversee the tendering process, identifying relevant opportunities, drafting tender responses, and coordinating with internal teams to ensure accurate, compliant, and compelling proposals. o Scrutinize and evaluate government tenders, ensuring the alignment of our offerings with client specifications while seeking opportunities for continuous improvement in submissions. Compliance & Government Regulations o Monitor and drive compliance with government procurement regulations, ensuring that all sales activities and proposals adhere to applicable standards. Cross-functional Collaboration o Collaborate with internal teams, including product management, marketing, legal,and technical experts, to develop customized solutions that meet the specific requirements of government entities. Desired Experience A minimum of 7 to 10 years of experience in selling IT security solutions, digital forensic solutions, IT Software’s specifically within the Government sector (State Police/Investigation/Defense/Forensic Department) Central/State Government, PSUs etc. Proven track record of successfully selling IT/software products (cybersecurity solutions/networking solutions/ data management tools/ ERP systems/ remote infrastructure services/security solutions/Antivirus) to government clients. Strong understanding of government procurement processes, compliance standards, and regulatory frameworks. Hands on experience on Gem portal is essential for the role. Experience working with leading OEMs or Tier-1 system integrators is highly desirable. Strong technical acumen to understand and articulate the value proposition of complex IT solutions. Successful history of meeting or exceeding sales quotas and KPIs in a similar role Key Skills IT Solution Selling Government Sales Channel Development Qualification Bachelor's degree in any discipline (Master's degree or MBA in Marketing, Sales, or a related field is preferred). Preferred: Certifications or a diploma in Forensic Science, Cybersecurity, or a related domain Forensics degree/diploma from National Forensics Science university is preferred. Core Competencies Customer Centricity Result Orientation Strategic Orientation Risk Taking Influencing Communication Shift Timings 9:00 PM - 6:00 PM Perks Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth Job Skills Analytical Skills Communication Confidence Negotiation Date Posted: July 28, 2025 Location: Gurugram Experience: 7-10 Years Number Of Position: 1
You will be joining Stellar as an Accounts Executive to contribute to the financial operations of the business through a range of accounting and administrative tasks. Your role will require a distinct set of skills and knowledge to ensure the accuracy and efficiency of financial transactions. As an Accounts Executive at Stellar, your primary responsibilities will include: - Managing the booking of expenses paid via credit cards - Performing bank reconciliations - Handling various challans such as TDS, GST, P-Tax, PF, ESIC, etc. To excel in this role, you are expected to possess the following skills and knowledge: - Thorough understanding of financial record-keeping - Proficiency in accounting software - Comprehensive knowledge of TDS, GST, and their compliances A hands-on experience with Tally ERP software is essential for this position. The ideal candidate should hold a B.Com/M.Com degree with a minimum of 60% marks in Class X and XII. Key competencies for success in this role include: - Result orientation - Flexibility and versatility - Customer centricity - Analytical acumen The working hours for this position are from 8:00 AM to 5:00 PM. Stellar offers a range of perks including health and wellness benefits, work-life balance, recognition and awards, a collaborative culture, as well as opportunities for learning and professional growth. Key skills required for this role include proficiency in Excel, strong time management abilities, and analytical skills. This position is based in Gurugram and requires 1-2 years of relevant experience. Only one position is currently available at Stellar for this role.,
As a Content Team Lead at Stellar, you will be responsible for creating high-quality content such as blogs, articles, case studies, white papers, and e-books to support the marketing goals of Enterprise software and services business. Ideally, you should have a minimum of 3 years of experience in managing and mentoring Content Writers/Sr. Content Writers. Your key responsibilities will include creating well-researched content as per the monthly calendar and on-demand requirements, incorporating feedback to enhance content quality, analyzing content performance using Google Web Analytics, and preparing monthly/quarterly performance reports. You will act as the primary liaison between content writers and business executives to ensure seamless content delivery and manage day-to-day assignments and timelines for Writers/Sr. Writers. In addition to strong English language skills, you should possess extensive experience in writing content for enterprise software products and services, with a focus on technology blogging. Familiarity with writing for US and UK audiences, content marketing principles, and HubSpot Content Marketing certification will be advantageous. You should be adept at researching new content ideas, working in a fast-paced environment, and mentoring team members to enhance their skills. Ideally, you should hold a B.Tech. (Computer Science) / BCA / MCA degree with a minimum of 8-10 years of experience, including at least 3 years of team handling experience in writing Information and Computer Technology (ICT)-related content. A strong analytical ability, along with the capability to collaborate with various stakeholders including writers, editors, and SEO/PPC specialists, will be essential for this role. If you are passionate about content creation, content marketing, and content writing, and possess the requisite qualifications and experience, we encourage you to apply for this position at our Gurugram location.,
The Content Editor position at Stellar involves editing and reviewing content generated by Writers, Senior Writers, and freelancers across various business groups and stakeholders. Your primary responsibility will be to enhance the editorial quality of the content, ensuring alignment with brand standards and guidelines. You will take ownership of improving subject matter coverage and overall presentation, incorporating necessary changes effectively and within set timelines. The ideal candidate should possess a minimum of 4-5 years of relevant experience in editing Information and Computer Technology (ICT)-related content, with a preference for experience in editing content related to software, allied services, and business marketing. Strong command of the English language, editing principles, and styles is crucial for delivering high-quality, error-free, relatable, and engaging content. Additionally, you should have extensive experience in editing enterprise and consumer software products and services content, along with the ability to guide content writers on language skills. It is essential to be familiar with native US and UK communication styles, capable of editing diverse content in a fast-paced environment, and proficient in creating compelling content when necessary. Excellent communication, presentation, and conceptualization skills are required, along with a positive attitude, adaptability, and aptitude for technology. The role demands the ability to work both independently and collaboratively within a corporate setting. To qualify for this position, a degree in English/Communication from a reputable university is necessary. Key skills expected from the Content Editor include proficiency in communication, research, adaptability, and a positive attitude. If you meet these qualifications and are enthusiastic about joining our team, we look forward to receiving your application. Date Posted: February 17, 2025 Location: Gurugram Experience: 4-5 Years Number Of Position: 1,
Job Description We’re looking for a data-driven Digital Marketing Manager who will take ownership of BitRaser’s digital strategy and execution across all digital channels. This role is pivotal in driving lead generation, product awareness, and customer engagement for BitRaser across global markets, especially targeting B2B SaaS tech buyers. Key Responsibilities You will be responsible for enhancing digital presence of BitRasersoftware (S/W from Stellar),by developing marketing & communication functions. Your prime goal will be to work with various teams to enhance, develop & promote the website effectively for demand generation. You will also be responsible for PR communication activities. Digital Strategy & Execution: Develop and implement integrated digital marketing strategies to grow traffic, generate qualified leads, and increase brand visibility for BitRaser. SEO & Content Marketing: Drive organic growth through on-page and off-page SEO. Collaborate with content writers to ensure SEO-optimized blogs, landing pages, and product content. Collaborate with media partners and digital publications to secure high-quality backlinks and strategic content placements. Performance Marketing: Plan and execute paid campaigns (Google Ads, LinkedIn, display, remarketing) with clear ROI metrics. Optimize campaigns for CPL and CAC benchmarks. Social Media Management: Develop engaging content and manage social presence across LinkedIn, Twitter, and YouTube. Increase follower base and engagement with relevant posts. Data Analytics & Reporting: Track and report campaign performance via Google Analytics, GA4, Google Tag Manager,and other tools. Use insights to drive optimizations. Team Collaboration & Coordination: Work closely with sales, product, and design teams to create compelling campaigns,product messaging, and sales enablement materials like factsheet and brochures. Website Enhancement & Updation: Own the BitRaser website from a marketing perspective. Collaborate with the web design & development team to continuously improve UX, content flow, SEO,performance, and lead conversion through updated design and content. Press Release Creation & Dissemination: Get press releases drafted from content team for new product updates, partnerships,awards, and events. Coordinate distribution through PR platforms, media contacts, and digital channels to maximize visibility Desired Experience 11-13 years Out of which 7–8 years of experience in B2B digital marketing (in software,SaaS, or cybersecurity) Key Skills Excellent written and verbal communication skills Ability to work cross-functionally with product, sales, and creative teams Know-how of tools & platforms – SEMrush, Google GA4, Search Console, HubSpot, LinkedIn PR distribution tools (e.g., PRWeb, Business Wire) is a plus. Qualification Computer Science Graduate or BE Electronics and Communication Masters in Marketing Strong knowledge of SEO, PPC, CRM, and marketing automation platforms Experience in content-led marketing and brand communications Core Competencies Customer Centricity Result Orientation Strategic Orientation Risk Taking Influencing Communication Shift Timings 10 AM to 7 PM Perks Health & Wellness Work-Life Balance Recognition & Awards Collaborative Culture Learning & Development Professional Growth Job Skills Active Listening Analytics and Data Interpretation Attention to Detail Content Marketing Collaboration Date Posted: August 08, 2025 Location: Gurugram Experience: 11-13 Years Number Of Position: 1
You will be responsible for managing a team of technical support executives and providing International Support to B2B Customers for BitRaser software. Your role will involve handling Technical Support queries of key customers, creating and executing SLAs for responses, ensuring timely resolution of escalated issues, collaborating with the R&D team to prioritize bug fixes, achieving Customer Satisfaction NPS, conducting team training, assisting prospects in software evaluations, managing closed accounts for customer retention, logging issues in CRM, and maintaining feature and issue reports. Key Responsibilities: - Manage a team of technical support executives - Assist B2B customers with BitRaser software - Handle Technical Support queries of key customers - Create and Execute SLA for response - Ensure timely resolution of escalated issues - Collaborate with R&D team for bug fixes - Achieve Customer Satisfaction NPS - Conduct Team Training on newer technology and issues - Assist prospects in software evaluations - Manage closed accounts for efficient customer retention - Log issues in CRM - Maintain feature and issue reports Desired Experience: - Total experience of 10-12 years in B2B support - Minimum 50% experience in International Software/Hardware Support - Enable Performance Improvement of the team by measuring relevant KPIs - Technical Support Experience with B2B Support - Build relationships with Client personnel Key Skills: - Technical Skills: Good knowledge of computer hardware, IT infrastructure, networking, cloud platforms, cybersecurity, and API - Customer Handling Skills: Empathy - Outstanding Communication Skills: Written and Oral - Team management skills - Ability to approach complex tickets with curiosity and identify themes independently Qualification: - B.Tech/M.Tech/BCA/MCA (Computer Science or IT) / Diploma in Computer Shift Timings: - 5:30 to 2:30 AM IST (US Shift) - 8:00 PM to 5:00 AM IST (Night Shift) Perks: - Learning & Development - Medical Insurance - Work-Life Balance - Growth Opportunities - Cab Facility - Meal Benefits Note: This job posting was dated August 18, 2025, located in Gurugram, and requires 10-12 years of experience with 1 position available.,