Who we are At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport. 3CLogic is a fast growing, ventured-backed, SaaS “startup” with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located. What we do Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you? Well we are the ones that fix that! 3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone! A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes. General Job Details: Position Name: Software Architect Experience: 8 yrs+ Job Type: Permanent Location : Sector-142, Noida Position Summary: We are looking for a dynamic talented Software Architect who will be responsible for designing, developing, and overseeing high-level software architecture solutions that align with the organization's business goals and technical strategy. This role requires a deep understanding of software design principles, system scalability, cloud infrastructure, and emerging technologies. The person works closely with cross-functional teams—including product managers, developers, DevOps, and quality assurance—to translate business requirements into robust, scalable, and secure architecture. The ideal candidate possesses strong analytical skills, a hands-on development background, and the ability to guide and mentor technical teams in best practices, code quality, and architectural standards Key Responsibilities: Architect, develop, and implement scalable systems and solutions from the ground up, effectively collaborating with multiple engineering teams. Conduct/guide POCs to establish the best possible solution. Guide the technical team in implementing the proposed solutions. Translate complex technical concepts into clear, accessible language for both technical and non-technical stakeholders. Demonstrate strong system design, analytical, and problem-solving skills with sound judgment. Adhere to established development processes and policies including peer reviews, coding standards, and deployment protocols. Effectively manage multiple priorities in a dynamic, fast-paced environment. Work within Agile development frameworks and methodologies. Collaborate with and influence cross-functional stakeholders, including technical and business leadership. Qualifications:- ● Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field (B.Tech/M.Tech/MCA), preferably from premier institutions. ● Minimum of 8 years of comprehensive software development experience with a solid background in system architecture and design. ● Hands-on experience architecting and delivering microservices-based solutions in production environments. ● In-depth knowledge of AWS services such as Lambda, API Gateway, S3, Secrets Manager, ElastiCache, and MSK. ● Expertise in architectural design patterns, multi-threading, and system scalability techniques. ● Strong experience in the design and architecture of modern web applications using Angular, Node.js, TypeScript, and JavaScript. ● Proficient in developing, debugging, and deploying Node.js and JavaScript-based applications. ● Experience with containerization tools (e.g., Docker), CI/CD pipelines, and cloud-based infrastructure (AWS). ● Skilled in managing and developing both relational and NoSQL databases, including effective caching strategies. Good To Have: ● Understanding of the Contact Center as a Service (CCaaS) domain and related application development. ● Familiarity with CRM or WFM tools, particularly ServiceNow is a big plus. ● Experience with frontend tools and frameworks including AG Grid, JavaScript, Ajax, JSON, HTML, and CSS. ● Knowledge of WebSocket, jQuery, AngularJS (Angular 1), Apache ECharts, and advanced CSS (CSS3). ● Proficiency with Angular 2+, TypeScript, Bootstrap, and RESTful APIs. ● Demonstrated ability to work independently and lead peer team members. ● Strong verbal and written communication skills. ● Experience working with geographically distributed teams. Benefits: Flexible Working Hours. Hybrid Working Style. Personal Accidental Insurance. Health Insurance to Self, Spouse and two kids. 5 days working week. 3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation. Job Types: Full-time, Permanent Pay: Up to ₹4,200,000.00 per year Benefits: Flexible schedule Health insurance Leave encashment Paid time off Provident Fund Work from home Schedule: Day shift Monday to Friday Experience: JavaScript: 4 years (Preferred) Docker: 3 years (Preferred) Node.js: 8 years (Preferred) Microservices: 8 years (Preferred) AWS: 6 years (Preferred) Location: Noida, Uttar Pradesh (Preferred)
