E-Commerce Executive

About Zama

At Zama, we believe that food is more than just nourishment—it’s a bridge that connects people, cultures, and traditions. Rooted in India’s rich culinary heritage, we are passionate about bringing real, wholesome, and delicious food to every table. Our commitment to ethical sourcing, sustainability, and quality ensures that every product we offer is crafted with care and integrity. By working closely with farmers and artisans, we celebrate the essence of traditional fl avors while making them accessible to modern lifestyles. At Zama, every bite tells a story of authenticity, purity, and love for good food.

About the Role:

We're looking for an E-commerce Operations Executive to handle the day-to-day operations of our online platforms. From managing orders and inventory to coordinating with fi nance and ensuring smooth deliveries, you'll play a key role in keeping everything running effi ciently. If you’re someone who loves problem-solving, enjoys working with data, and is excited about e-commerce, we’d love to have you on board!

Responsibilities
● E-commerce Operations Management: Oversee the end-to-end operations of our e-commerce platforms, ensuring smooth order processing, fulfillment, and customer service.● Inventory Management: Maintain accurate inventory levels, conduct regular stock audits, and coordinate with suppliers to prevent shortages or overstocking.● Accounts & Finance Coordination: Work closely with the finance team to manage invoices, payments, reconciliation, and financial reporting for online sales.● Logistics & Fulfillment: Coordinate with courier partners, manage shipping schedules, and ensure timely deliveries.● Sales & Performance Analysis: Monitor sales trends, customer behavior, and operational KPIs to drive efficiency and business growth.● Customer Support & Service: Oversee customer queries, complaints, and return requests, ensuring high levels of customer satisfaction.● Platform Management: Manage listings, pricing, product descriptions, and promotions on marketplaces like Amazon, Flipkart, and our own website.

Qualifications
● Bachelor's degree in marketing or related fi eld● 1 - 2 years of relevant experience● Strong analytical, communication, time-management and creativity skills● Strong ability to focus on customer/market and take initiative Experience with social media

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Application Question(s):

• Are you ok to travel to Kurla/ Chembur ?
• What is your current in-hand ?

Work Location: In person

Expected Start Date: 25/08/2025