Posted:2 weeks ago|
Platform:
On-site
Full Time
Position : Executive - E-Commerce - (Full Time)
Location: Peelamedu, Coimbatore
Industry: Retail
Key Responsibilities
· Handle customer queries across platforms (website, WhatsApp CRM, email, phone).
· Provide order-related support: order confirmation, shipment updates, returns, cancellations, exchanges, and refunds.
· Resolve product-related queries (size, material, care, availability).
· Maintain accurate records of customer interactions in CRM tools.
· Coordinate with warehouse/logistics teams to resolve delivery or RTO (Return to Origin) issues.
· Share regular customer feedback and pain points
· Uphold the brand’s premium tone of voice and ensure polite, empathetic communication.
Required Skills & Competencies
· Communication: Strong verbal and written skills in English and Hindi (Optional).
· Customer Handling: Ability to manage irate customers calmly, provide solutions, and close queries.
· Problem-Solving: Quick thinker who can adapt solutions based on customer needs.
Job Type: Full-time
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
Ability to commute/relocate:
Experience:
Work Location: In person
S.P Retail ventures limited
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